BSI vs Kustomer comparison

BSI and Kustomer are both solutions in the CRM Customer Engagement Centers category. BSI is ranked #11, while Kustomer is ranked #17. BSI holds a 3.4% mindshare in CCEC, compared to Kustomer’s 1.9% mindshare.

BSI

323 Views
233 Comparison Views

Kustomer

319 Views
67 Comparison Views

BSI

Kustomer

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Executive Summary

We performed a comparison between BSI and Kustomer based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, ServiceNow and others in CRM Customer Engagement Centers.

To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: August 2025).

Buyer's Guide

CRM Customer Engagement Centers

August 2025

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Helped 867,676 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BSI

Ranking in CRM Customer Engagement Centers

11th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Kustomer

Ranking in CRM Customer Engagement Centers

17th

Average Rating

0.0

Number of Reviews

Ranking in other categories

CRM (66th)

Mindshare comparison

As of September 2025, in the CRM Customer Engagement Centers category, the mindshare of BSI is 3.4%, down from 7.7% compared to the previous year. The mindshare of Kustomer is 1.9%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Customer Engagement Centers Market Share Distribution
Product	Market Share (%)
BSI	3.4%
Kustomer	1.9%
Other	94.7%

CRM Customer Engagement Centers

Buyer's Guide

CRM Customer Engagement Centers

August 2025

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Find out what your peers are saying about Salesforce, Microsoft, ServiceNow and others in CRM Customer Engagement Centers. Updated: August 2025.

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867,676 professionals have used our research since 2012.

Comparisons

Salesforce Sales Cloud vs BSI

Compared 43% of the time

Salesforce Service Cloud vs BSI

Compared 28% of the time

Microsoft Dynamics CRM vs BSI

Compared 28% of the time

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Zendesk vs Kustomer

Compared 100% of the time

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Product Reports

Buyer's Guide

CRM Customer Engagement Centers

August 2025

Download BSI product report

Buyer's Guide

CRM Customer Engagement Centers

August 2025

Download Kustomer product report

Overview

BSI CRM, based on open standards, Java and service-oriented architecture, offers CRM software that convinces on all levels, whether in sales, marketing, the contact center or at the checkout counter: process for process, function for function, end device for end device. BSI CRM is differentiated and uncomplicated. CRM software offers powerful functions for any process and any user group, which can be extended module for module. And in such a way that each user has precisely the data and tools at hand that are relevant for the job to be done.

BSI

Kustomer is a powerful Customer Experience platform focused on your customer. Our platform brings together everything you need to serve your customers better in one easy-to-use place. ... Conversations – The communications with customers via email, chat, txt, and soon social channels.

Kustomer

Sample Customers

ABB Switzerland Ltd., Versicherungskammer Bayern, LV 1871, PostFinance, PricewaterhouseCoopers

Glovo, Nuts.com, ThirdLove, The Farmer’s Dog, HopSkipDrive, PieSync, UNTUCKit, Priority Bicycles, SmugMug, Away, Paddle, Bulletproof, Anomalie, ring, Glossier., BIRKENSTOCK

Buyer's Guide

CRM Customer Engagement Centers

August 2025

Download Free Report

Find out what your peers are saying about Salesforce, Microsoft, ServiceNow and others in CRM Customer Engagement Centers. Updated: August 2025.

DOWNLOAD NOW

867,676 professionals have used our research since 2012.

See our list of best CRM Customer Engagement Centers vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.