| Product | Market Share (%) |
|---|---|
| Rasa | 14.5% |
| Azure AI Bot Service | 1.1% |
| Other | 84.4% |
Azure AI Bot Service empowers enterprises to create intelligent chatbots that enhance customer interaction. Leveraging cloud-based technology, it facilitates seamless integration into multiple platforms to deliver efficient communication solutions.
Azure AI Bot Service uses advanced AI capabilities to develop bots tailored to enhance user engagement and functionality. It supports integrations with messaging platforms, offering proactive interaction with users. The solution provides cognitive services that augment bot intelligence, allowing for natural language processing and dialogue management. Although intuitive, users seek improvements in customization flexibility and feature updates to better meet complex tech requirements.
What are the key features of Azure AI Bot Service?In the banking sector, Azure AI Bot Service is used to automate client queries, reducing wait times and enhancing service efficiency. In retail, it assists customers with personalized shopping experiences and speedy resolutions. Healthcare providers use it to offer patients immediate information access and appointment scheduling.
At Rasa, we're building the standard infrastructure for conversational AI. With over half a million downloads since launch, our open source tools are loved by developers worldwide, and Rasa runs in production everywhere from startups to Fortune 500s. Our friendly community is growing fast, with developers from all over the world learning from each other and working together to make text- and voice-based AI assistants better.
Rasa's machine learning-based dialogue tools allow developers to automate contextual conversations. What are contextual conversations? Real back-and-forth dialogue that is handled seamlessly. Taking AI assistants beyond fixed question / answer pairs creates exciting new use cases for people and business. The tip of the iceberg include automation of sales & marketing, internal processes, and advanced customer service that integrates into existing backend systems. With Rasa, companies control their own destiny, investing in AI that they own and ship instead of relying on third parties.
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