The solution is not the most mature product. The choice was made because Microsoft holds approximately 95% of the market in Southeast Europe, and all customers request Microsoft products. There are actual bugs in the way it works that cause breakdowns. Consistency and reliability are significant issues, as it doesn't have the expected reliability in the way it returns information and data. The language models are behind, particularly with non-English languages such as Greek, Romanian, and Bulgarian. There is a real issue with non-English language support that needs to be addressed. We see different consistency across regions and times, with performance dropping significantly after 3:00 or 4:00 PM when US users access the system. More stability, reliability, consistency, and better reasoning in non-English languages would be beneficial.
