Try our new research platform with insights from 80,000+ expert users

Ameyo Fusion CX vs Kayako comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ameyo Fusion CX
Ranking in Help Desk Software
32nd
Average Rating
7.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Kayako
Ranking in Help Desk Software
46th
Average Rating
8.0
Reviews Sentiment
5.4
Number of Reviews
1
Ranking in other categories
Shared Inbox (10th)
 

Mindshare comparison

As of June 2025, in the Help Desk Software category, the mindshare of Ameyo Fusion CX is 0.5%, up from 0.3% compared to the previous year. The mindshare of Kayako is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Alfred Watts - PeerSpot reviewer
CRM and billing solution used in a large enterprise that offers scalability and stability
I would advise others to consider budget when looking at this solution. If you're a small company of less than 500 employees, it is an expensive investment. It is more suited to large enterprises. I would rate this solution a seven out of ten due to scalability, price and support.
reviewer1712472 - PeerSpot reviewer
Flexible, straightforward implementation, and helpful support
We are in the process of switching from Kayako to ManageEngine Desktop Central. We went through a full review of our service desk processing and one of the solutions we purchased was a ManageEngine Desktop Central. When we were looking at the integrations into the Kayako system and how it works, we found that ManageEngine Desktop Central did very similar things. It had better layers of classification, other templating, and additional features that we did not have with Kayako. Our service manager made the decision to switch at that time. My advice to others wanting to implement Kayako would be for them to plan out their service processes first, prior to trying to implement them in the tool. We made the mistake of jumping in too soon back 10 years ago. I started using it in a way that we could have tooled it in a different way to make it better. We could have had more implementation process information to make sure we received what we wanted to out of the solution. I rate Kayako an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."
"The most valuable feature of Kayako is its flexibility. We can do anything we want with it, which is nice."
 

Cons

"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."
"Some of the reporting in Kayako could be improved. It only has two levels of classification and if there were additional levels added for reporting purposes it would be awesome for our environment."
 

Pricing and Cost Advice

"This solution costs our business $3,000 per year."
"Kayako is a highly affordable solution."
report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
858,649 professionals have used our research since 2012.
 

Comparisons

 

Overview

 

Sample Customers

Bank Bazaar
Toshiba Canada, Disney, Avast, Namecheap, Texas Tech University
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: May 2025.
858,649 professionals have used our research since 2012.