Try our new research platform with insights from 80,000+ expert users

Amazon Lex vs Chatlayer.ai comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Lex
Ranking in Chatbot Development Platforms
2nd
Average Rating
8.6
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Chatlayer.ai
Ranking in Chatbot Development Platforms
7th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Chatbot Development Platforms category, the mindshare of Amazon Lex is 21.6%, up from 14.2% compared to the previous year. The mindshare of Chatlayer.ai is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Chatbot Development Platforms
 

Featured Reviews

Ramu (Ram) Anagani - PeerSpot reviewer
Comes with natural language processing and can handle different dialects
The tool's most valuable feature is its natural language processing. With this, customers can directly input using their voice. We can use it for many applications, not just for this. We can train the bot or whatever else based on the business requirement. I like how we can easily train the bot in Amazon Lex. It can also handle different dialects and languages. The solution is easy for a beginner to learn. However, it will take some time to become a pro.
Use Chatlayer.ai?
Share your opinion
report
Use our free recommendation engine to learn which Chatbot Development Platforms solutions are best for your needs.
862,514 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
14%
Manufacturing Company
7%
Healthcare Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with Amazon Lex?
Amazon Lex's utterances could be improved. If a customer does not speak a sentence or word correctly in the utterances, the solution will show an error.
What is your primary use case for Amazon Lex?
Amazon Lex is mainly used for chatbot functionality, and we can chat with the customers as per the requirements they provide with intents and utterances.
Ask a question
Earn 20 points
 

Comparisons

No data available
 

Overview

 

Sample Customers

Ryanair, Electronic Caregiver, HubSpot, Capital One
Information Not Available