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Alterian vs Avanade Customer Experience comparison

RWS Group and Avanade are both solutions in the Customer Experience Management category. RWS Group is ranked #27, while Avanade is ranked #36. RWS Group holds a 1.8% mindshare in CEM, compared to Avanade’s 0.5% mindshare.
Alterian
  • 83 Views
  • 65 Comparison Views
Avanade Customer Experience
  • 60 Views
  • 23 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Alterian and Avanade Customer Experience based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Qualtrics, Salesforce and others in Customer Experience Management.

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To learn more, read our detailed Customer Experience Management Report (Updated: May 2025).
Buyer's Guide
Customer Experience Management
May 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alterian
Ranking in Customer Experience Management
27th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Avanade Customer Experience
Ranking in Customer Experience Management
36th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Customer Experience Management category, the mindshare of Alterian is 1.8%, down from 1.9% compared to the previous year. The mindshare of Avanade Customer Experience is 0.5%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management
Buyer's Guide
Customer Experience Management
May 2025
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Comparisons

Teradata vs Alterian Logo
Teradata vs Alterian
Compared 100% of the time
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Product Reports

Buyer's Guide
Customer Experience Management
May 2025
Alterian reportDownload Alterian product report
Buyer's Guide
Customer Experience Management
May 2025
Avanade Customer Experience reportDownload Avanade Customer Experience product report
 

Overview

Alterian helps organizations to create relevant, effective and engaging experiences with their audience that create value and reinforce commitment to their brand, through the use of the Alterian Integrated Marketing Platform.
RWS Group

Avanade Customer Experience enhances customer interaction through innovative technology solutions, driving success and satisfaction for businesses across industries.

Avanade Customer Experience transforms client engagement by leveraging advanced digital capabilities tailored to meet specific business challenges. It focuses on improving service delivery and customer satisfaction by integrating technology and strategy, offering businesses a competitive edge.

What are the key features of Avanade Customer Experience?
  • Personalization: Tailors interactions to individual customer preferences and needs.
  • Omni-channel Engagement: Provides seamless customer experience across all communication channels.
  • Data Analytics: Utilizes data to gain insights and drive customer-focused strategies.
  • Scalability: Adapts to business growth and changing customer demands.
Which benefits and ROI should users consider?
  • Increased Customer Satisfaction: Leads to higher retention rates and long-term loyalty.
  • Improved Efficiency: Streamlines processes reducing time and resources spent.
  • Enhanced Revenue: Boosts sales through targeted marketing and improved customer relations.

In industries like retail and financial services, Avanade Customer Experience is implemented to optimize end-to-end customer journeys, integrating systems and data for comprehensive interaction strategies that enhance overall customer value.

Avanade
 

Sample Customers

Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon
Information Not Available
Buyer's Guide
Customer Experience Management
May 2025
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Find out what your peers are saying about ServiceNow, Qualtrics, Salesforce and others in Customer Experience Management. Updated: May 2025.
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853,118 professionals have used our research since 2012.
See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.