ShoreTel Mobility Reviews

When users are out of the office they can maintain full ShoreTel functionality.

It has helped outside sales reps stay connected with simple transfers from customer service and the 800 number.

ShoreTel Mobility is good for remote users, I use the client myself and is very useful when I am out of the office. I did recently switch over to a Mac and the mobility client doesn't work with the Mac. I did download the solution from Counterpath and it works great.

Being able to access the employee directory and to dial by extension is great.

Mac Support

Mobility and the flexibility of voicemail delivery.

Creating easier access across multiple sites.

The mobility solution has provided us the ability to always available, no matter where we are. Our sales team loves the mobility solution and closing a deal while at home or stuck in traffic is always a nice thing. From an IT perspective, I would prefer the going back to an old technology so I could actually have a day off. As it stands, the mobility solution works so well that I can be contacted, no matter where I am (sigh).

2 years

Ease of use, setup and mobility

It has made us a lot more flexible when it comes to work space, expandability and more.

ShoreTel Sky offers a reliable, flexible and cost efficient solution for any size business that needs a quality phone system. The phones are easy to use and easy to setup, even my most "technologically challenged" employees can setup their phone with ease. The support is out of this world and the entire team has been nothing but professional. We wanted to move to a more "virtual" work environment and we could not do that with the crippling limitations of our XO/Talkswitch system. We scoured the options until we discovered ShoreTel Sky. Not only did they deliver everything they promised (and more) they did so in a time crunch and with no complaints. ShoreTel Sky is an integral part of our team now, I know that as a manager I can rely on them to handle support cases without my "approval" or intervention.We live and breathe SalesForce and being able to integrate our phone system into our CRM solution has been absolutely vital to our continued success. My team can track calls, makes notes on accounts and more without ever leaving the screen. Being able to manage their phones, their call routings and voicemails from anywhere in the world is a major asset for an on the go workforce. I am extremely pleased with the product and service I have received so far and I look forward to seeing what they come up with next.

Remote Access to voicemail and call forwarding have been invaluable.

Allows more fluid communication between customers and off-site/remote workers.

Tracking call locations - where are we calling most and least. Helps Sales target areas we need more presence in.

Sales targets locations not being called - getting us in areas we're not in yet or not enough.