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Interactive Intelligence vs Simply CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Interactive Intelligence
Ranking in CRM
49th
Average Rating
9.0
Reviews Sentiment
6.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Simply CRM
Ranking in CRM
95th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the CRM category, the mindshare of Interactive Intelligence is 0.6%, up from 0.2% compared to the previous year. The mindshare of Simply CRM is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Interactive Intelligence0.6%
Simply CRM0.4%
Other99.0%
CRM
 

Featured Reviews

Luis Teran - PeerSpot reviewer
Reliable with very good social media integration and easy to use
The deployment is a bit harder as you sometimes need help. For us, we have experience. It is not so hard, however, we have a dependency on the operative system, such as Microsoft with Windows Server 2019 or 2016. You must get that kind of system. Also, you need to get this updated and you have many dependencies that you have to work with. The deployment is easy, however, when you want to get the IDR or you want to get the integrations as you want them, you need to deal with so many dependencies with other platforms that it can get hard. That's what's hard with the solution. The solution itself is, of course, it's easy for us, for an engineer, however, for untrained people, that is hard. For the deployment, if the contact center is a large contact center, you must get four engineers or five engineers to do the deployment. Most of them will make the integration and the others will configure the IDR. Another will deploy the integration, and that's all. Of course, then, there will be the documentation you need to deal with.
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Overview

 

Sample Customers

ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
1. Atlassian 2. Baidu 3. Cisco Systems 4. CocaCola 5. Dell Technologies 6. Equinix 7. FedEx 8. General Electric 9. Google 10. Hewlett Packard Enterprise 11. IBM 12. Intel 13. Johnson Johnson 14. JPMorgan Chase 15. Kroger 16. LinkedIn 17. Mastercard 18. Microsoft 19. Nike 20. Oracle 21. PayPal 22. Procter Gamble 23. SAP 24. Siemens 25. Spotify 26. Tesla 27. Toyota 28. Visa 29. Walmart 30. WeWork 31. World Bank
Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: September 2025.
867,836 professionals have used our research since 2012.