Genesys Cloud CX vs Transfr comparison

Genesys and Transfr are both solutions in the Workforce Engagement Management category. Genesys is ranked #1 with an average rating of 8.6, while Transfr is ranked #9. Genesys holds a 19.6% mindshare in CCO, compared to Transfr’s 0.6% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution.

Genesys Cloud CX

Read 12 Genesys Cloud CX reviews

4,006 Views
1,282 Comparison Views

100% willing to recommend

Transfr

140 Views
140 Comparison Views

Genesys Cloud CX

Transfr

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Executive Summary

We performed a comparison between Genesys Cloud CX and Transfr based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.

To learn more, read our detailed Workforce Engagement Management Report (Updated: August 2025).

Buyer's Guide

Workforce Engagement Management

August 2025

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Helped 866,561 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Genesys Cloud CX

Ranking in Workforce Engagement Management

1st

Average Rating

8.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Contact Center Platforms (3rd), Customer Experience Management (5th), Contact Center as a Service (CCaaS) (3rd)

Transfr

Ranking in Workforce Engagement Management

9th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Workforce Engagement Management category, the mindshare of Genesys Cloud CX is 19.6%, down from 30.7% compared to the previous year. The mindshare of Transfr is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Workforce Engagement Management Market Share Distribution
Product	Market Share (%)
Genesys Cloud CX	19.6%
Transfr	0.6%
Other	79.8%

Workforce Engagement Management

Featured Reviews

AB370

Manager, Customer Experience Country (France) at Stellantis

Enhanced customer interaction with integrated CTI improves service operations

We primarily use Genesys Cloud CX for handling customer service operations, where agents receive calls directly through the platform, manage cases, and ensure consistent communication with customers It has improved customer interaction by integrating CTI directly into our IT systems. The…

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	5

No data available

Questions from the Community

Which is better - Genesys Cloud or Amazon Connect?

Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud. Ge...

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What do you like most about Genesys Cloud?

Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful.

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What is your experience regarding pricing and costs for Genesys Cloud?

Genesys' licensing model is flexible, though not the cheapest. Customers have seen benefits with global operations, increased security, and seamless remote working.

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Comparisons

Amazon Connect vs Genesys Cloud CX

Compared 14% of the time

Cisco Webex Contact Center vs Genesys Cloud CX

Compared 7% of the time

NICE CXone vs Genesys Cloud CX

Compared 7% of the time

Five9 vs Genesys Cloud CX

Compared 7% of the time

Verint Open CCaaS vs Genesys Cloud CX

Compared 5% of the time

More Genesys Cloud CX Competitors

No data available

Product Reports

Buyer's Guide

Genesys Cloud CX

August 2025

Download Genesys Cloud CX product report

Buyer's Guide

Workforce Engagement Management

August 2025

Download Transfr product report

Also Known As

Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud

No data available

Overview

Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels.

With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

Genesys

Transfr’s mission is to train the future of every industry and open up exciting new opportunities for talent across the globe and at home.
We train people for well-paying careers available now in high-demand fields, enabling learners to find job security and upward mobility, facilitated by immersive, hands-on VR training.

Transfr

Sample Customers

1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox

Information Not Available

Buyer's Guide

Workforce Engagement Management

August 2025

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Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: August 2025.

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