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Interactive Intelligence vs edge CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

edge CRM
Ranking in CRM
116th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Interactive Intelligence
Ranking in CRM
49th
Average Rating
9.0
Reviews Sentiment
6.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the CRM category, the mindshare of edge CRM is 0.4%, up from 0.0% compared to the previous year. The mindshare of Interactive Intelligence is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Interactive Intelligence0.6%
edge CRM0.4%
Other99.0%
CRM
 

Featured Reviews

Use edge CRM?
Share your opinion
Luis Teran - PeerSpot reviewer
Reliable with very good social media integration and easy to use
The deployment is a bit harder as you sometimes need help. For us, we have experience. It is not so hard, however, we have a dependency on the operative system, such as Microsoft with Windows Server 2019 or 2016. You must get that kind of system. Also, you need to get this updated and you have many dependencies that you have to work with. The deployment is easy, however, when you want to get the IDR or you want to get the integrations as you want them, you need to deal with so many dependencies with other platforms that it can get hard. That's what's hard with the solution. The solution itself is, of course, it's easy for us, for an engineer, however, for untrained people, that is hard. For the deployment, if the contact center is a large contact center, you must get four engineers or five engineers to do the deployment. Most of them will make the integration and the others will configure the IDR. Another will deploy the integration, and that's all. Of course, then, there will be the documentation you need to deal with.
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Overview

 

Sample Customers

1. Accenture 2. Atlassian 3. Baidu 4. Cisco Systems 5. CocaCola 6. Dell Technologies 7. Equinix 8. FedEx 9. General Electric 10. Google 11. Hewlett Packard Enterprise 12. IBM 13. Intel 14. JPMorgan Chase 15. Kroger 16. Liberty Mutual 17. Lockheed Martin 18. Marriott International 19. Microsoft 20. Nike 21. Oracle 22. PayPal 23. PepsiCo 24. PwC 25. SAP 26. Siemens 27. Spotify 28. Tesla 29. Toyota 30. Visa 31. Walmart 32. WeWork
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: August 2025.
867,370 professionals have used our research since 2012.