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ClientSuccess vs Gainsight Platform vs Salesmachine comparison

ClientSuccess and Gainsight are both solutions in the Customer Success Management category. ClientSuccess is ranked #5, while Gainsight is ranked #1. ClientSuccess holds a 3.7% mindshare in CSM, compared to Gainsight’s 37.1% mindshare.
ClientSuccess
  • 66 Views
  • 66 Comparison Views
Gainsight Platform
  • 361 Views
  • 209 Comparison Views
Salesmachine
  • 59 Views
  • 59 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of September 2025, in the Customer Success Management category, the mindshare of ClientSuccess is 3.7%, down from 6.3% compared to the previous year. The mindshare of Gainsight Platform is 37.1%, up from 28.6% compared to the previous year. The mindshare of Salesmachine is 1.0%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Success Management Market Share Distribution
ProductMarket Share (%)
Gainsight Platform37.1%
ClientSuccess3.7%
Salesmachine1.0%
Other58.199999999999996%
Customer Success Management
 

Comparisons

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Product Reports

No data available
Buyer's Guide
Customer Experience Management
September 2025
Gainsight Platform reportDownload Gainsight Platform product report
No data available
 

Overview

ClientSuccess helps customer success teams deliver the source of truth for customer success SaaS subscriptions and revenue. With Real-Time Visibility ClientSuccess helps teams deliver real-time visibility into SaaS subscriptions and revenue like MRR and ARR from one platform. ClientSuccess gives team real-time alerts and insights into who to talk to, when to talk, and why so it can deliver a proactive approach to retain customers. With real-time alerts, trends, and reports around your entire portfolio and customer segments. ClientSuccess places all customer data and insights in one place with all the tools to proactively track, manage, forecast, and book SaaS subscriptions and revenue from one system.
ClientSuccess

The Experience You Want With The Power You Need

The most innovative companies in the world have joined the Customer Success movement and built their customer management processes on the award winning Gainsight platform. With Gainsight, your team can:

  •  Create customer communications at scale with Copilot
  •  Proactively demonstrate ROI with Success Plans
  •  Drive consistent action with Cockpit and Playbooks


With Gainsight's powerful Customer Success solution, you can turn your customers into your greatest advocates and your business's greatest advantage.

Gainsight
Salesmachine is a Customer Success Data Platform. It helps you instantly convert min. +25% leads thanks to the Product Qualified Leads scoring method which identify leads that are more likely to convert!
Track your customers behaviors after a sign-up on your SaaS to better understand them and help your teams interact with them at the right time.
Automate tasks at each stage of the customer lifecycle to Accelerate Onboarding & Adoption, Increase Retention and Reduce Churn right now.
Salesmachine
 

Sample Customers

Instructure, Aria, Ensighten, Lattice, Demo Chimp, Observe Point, Sparkcentral, MX, SocialDental, Findly, Balihoo, Degreed
Clarizen, Workday, Adobe, RingCentral, BMC, Marketo, Informatica, HP, Box, DocuSign, Infor, Nutanix
Ideal for SaaS who offer a trial and wants to convert more leads in every industry.