Cherwell Service Management Reviews

Name: Cherwell Service Management
Brand: Ivanti
Rating: 4 (6 reviews)

3.6 out of 5

6 reviews
80% willing to recommend

832 followers

What is Cherwell Service Management?UNIXBusinessApplication
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Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

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Cherwell Service Management is the #13 ranked solution in top IT Service Management (ITSM) solutions and #19 ranked solution in top Help Desk Software. PeerSpot users give Cherwell Service Management an average rating of 7.2 out of 10. Cherwell Service Management is most commonly compared to ServiceNow: Cherwell Service Management vs ServiceNow. Cherwell Service Management is popular among the midsize enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 53% of all views.

Buyer's Guide

IT Service Management (ITSM)

April 2024

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Helped 769,479 peers since 2012

Featured reviews

Thobile Moeketsi

Enterprise Architect at Sasria

Aug 5, 2022

We use the solution for IT service management, it's the key process for recording incidents or problems, and change management. We are customers of Cherwell and I'm an enterprise architect. Previously, the processes we now use Service Management for, were done manually. Implementing CSM has made…

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Thobile Moeketsi

Enterprise Architect at Sasria

Jan 26, 2020

We primarily use the solution for incident management, problem management, and change management. The dashboard and the reporting functionality are the solution's most valuable features. The solution could be more user-friendly. The workflows sometimes get complicated. The stability,…

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Brian McMinn

ServiceNow Architect / Lead Developer & Owner at Hana Technical Solutions

Feb 17, 2021

Our company does BMC, Cherwell, and ServiceNow implementation. We used Cherwell primarily for ITSM, and we did some discovery for CMDB and some orchestration. We used it with Azure Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty…

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Cherwell Service Management market share

Product category:

As of April 2024, the market share of Cherwell Service Management in the IT Service Management (ITSM) category stands at 0.6%, marking a decrease of 69.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Service Management (ITSM)

Key learnings from peers

Valuable Features

"All our activities are carried out in the one place."
"The most valuable features are problem management and change management."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

Room for Improvement

"Access is only available if we're on VPN."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"Application service mapping, GRC, SecOps, and things like that need improvement."