Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024
 

Categories and Ranking

DX SaaS
Ranking in Application Performance Monitoring (APM) and Observability
48th
Average Rating
6.6
Number of Reviews
3
Ranking in other categories
Digital Experience Monitoring (DEM) (10th)
Splunk APM
Ranking in Application Performance Monitoring (APM) and Observability
13th
Average Rating
8.2
Number of Reviews
15
Ranking in other categories
No ranking in other categories
 

Featured Reviews

TG
Apr 21, 2023
Can identify issues in real-time, is affordable, but requires specialists to deploy
DX SaaS was developed to address the growing complexity of telephony systems. In the past, telephone connections were simple, and people only had desk phones or simple PSTMs. However, with the advent of IP telephony, connecting PSTN with IP telephony, and adding software and mobile devices to the mix, the entire telephony system became more intricate. Additionally, people from different parts of the world were speaking on this combination of PSTN and GCP IP networks, which created challenges in ensuring that the entire end-to-end chain was functioning correctly. If there were any issues, it was difficult to determine whether the problem was with the user's device, modem, internet provider, or elsewhere. The product I was working with was beneficial because it allowed people to identify and troubleshoot problems in the entire telephony stack. The old Mitel network experts could address issues throughout the system and ensure that everything was functioning properly.
Nagendra Nekkala. - PeerSpot reviewer
Dec 20, 2023
Offers end-to-end visibility, real-time monitoring, and distributed tracing, enabling organizations to optimize application performance and troubleshoot issues efficiently
Providing comprehensive visibility throughout the environment, it monitors my system, enhances career performance, and offers insights into the user experience. Troubleshooting and visualizing a cloud-native environment is made easy with Splunk APM. It provides complete visibility into software tools, swiftly monitoring business performance and applications. It possesses the capability to conduct distributed tracing within our environment. This includes monitoring the speed of tracked access, extending from end users to the Internet, system, and network services, and supporting my software application. Consequently, it offers an end-to-end overview of potential bottlenecks. Splunk APM has significantly enhanced our organizational efficiency. Initially, my responsibilities included tracking website application performance, managing applications, and handling license releases. Now, it provides real-time user monitoring, transforming the way I handle these tasks. It significantly impacts our organization's telemetry data, improving operational performance and user experience. The platform provides insights into application performance and effective log management. Ensuring accurate tracking of all performance-related logs contributes to building up the application performance percentage with comprehensive data. It contributed to a daily reduction of six hours in our mean time to resolve.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It supports numerous platforms."
"DX allows you to customize and gives you a high degree of control."
"Actionable insight is the most valuable feature."
"The solution is stable and reliable."
"The features are pretty much ready out of the box."
"The company has many systems that the customer is paying to access. Splunk APM issued via AppDynamics helps find problems in the feed. It reduces the risk of supervising all the devices. I can supervise the flow and simulate the conditions of the repository across several dashboards to show what's happening at the moment."
"Splunk APM has helped us to standardize logging and monitoring procedures."
"The product's deployment phase is good and very easy because it is done with OpenTelemetry for most of the parts."
"I like the fact that Splunk APM makes it easy to connect to the application database and run queries against the data."
"The solution's service map feature allows us to have a holistic overview and to see quickly where the issues are."
"The features are pretty much ready out of the box."
 

Cons

"Old user interface and dashboards could be improved."
"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
"Once you see the issues related to the scalability part, you need to understand that it is a warning triangle. After seeing the warning triangle, you need to realize that you cannot trust any of the numbers you see in the chart because it is not a complete, full data set."
"The dashboards are used mainly to visualize information about the infrastructure, but it isn't easy to construct or use the dashboards. While we tried to resolve the issue by calling support, it would be easier if they had an AI co-pilot to identify the problem and help you solve it."
"We currently lack log analysis capabilities in Splunk APM."
"The UI enhancements could be a way to improve the solution in the future."
"There are some predefined metrics.......we may want to create customized metrics."
"Splunk APM's performance could be improved - at the moment, it's very slow and takes forever to give me what I want."
"I've been using the Splunk query language, and it can be a bit time-consuming to set up the queries I need."
"The monitoring of workloads when using SignalFx could be improved."
 

Pricing and Cost Advice

"Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable."
"The pricing is reasonable."
"Splunk APM is a very cost-efficient solution."
"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."
"The price of Slunk APM is less than some of its competitors."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
15%
Real Estate/Law Firm
11%
Manufacturing Company
7%
Financial Services Firm
18%
Computer Software Company
15%
Manufacturing Company
13%
Retailer
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about DX SaaS?
Actionable insight is the most valuable feature.
What is your experience regarding pricing and costs for DX SaaS?
Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable.
What needs improvement with DX SaaS?
I would like to see AI integrated into DX SaaS so that it can identify and fix issues autonomously.
What do you like most about SignalFx?
The most valuable feature is dashboard creation.
What needs improvement with SignalFx?
In our company's case, we have some very high throughput services, so they might be getting 10,000 requests per second. Currently, Splunk APM and Splunk Observability want to do things in a way tha...
What is your primary use case for SignalFx?
I use the solution in my company primarily for distributed tracing and metrics troubleshooting. I use the tool to troubleshoot incidents and find the root cause of errors when something goes wrong....
 

Comparisons

 

Also Known As

CA DXI, CA Digital Experience Insights
No data available
 

Learn More

 

Overview

 

Sample Customers

CNN
Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Find out what your peers are saying about DX SaaS vs. Splunk APM and other solutions. Updated: July 2024.
793,295 professionals have used our research since 2012.