Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed OpenText Content Manager vs. OpenText Extended ECM Report (Updated: May 2024).

Buyer's Guide

OpenText Content Manager vs. OpenText Extended ECM

May 2024

Download the complete report

Helped 787,779 peers since 2012

Categories and Ranking

OpenText Content Manager

Ranking in Enterprise Content Management

10th

Average Rating

7.6

Number of Reviews

Ranking in other categories

File Archiving (5th), Document Management Software (5th)

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (13th)

Mindshare comparison

As of June 2024, in the Enterprise Content Management category, the mindshare of OpenText Content Manager is 3.2%, up from 3.0% compared to the previous year. The mindshare of OpenText Extended ECM is 11.4%, down from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Unique Categories:

File Archiving

4.2%

Document Management Software

9.5%

Content Collaboration Platforms

1.8%

Featured Reviews

it_user618960

Deputy City Clerk at a government with 501-1,000 employees

Mar 2, 2017

I like the records management tracking and workflows. I would like to see a smarter workflow tool.

* Having a workflow tool that is a little bit smarter. This means being able to leverage the metadata entered about a record in order to make workflow decisions. * Having a workflow template designer that didn’t require adding in a whole lot of steps in order to make the circuit work. * The retention tool is probably fine. It just needs a lot of trial and error to get more comfortable. That is probably a user issue on my end with me. * The reporting tool is very clunky and it is hard to make it do what I want it to do. * There is very little information in the online help. Just this week I was trying to build a report that would have a simple signature line at the report end with some standard text. I was limited to how much text each box could have. I couldn’t find a simple way to set a margin for the report that wouldn’t have the signature line drop off the page. * Trying to figure out which versions of which fields to add to the report. * Tying everything to the “bands” isn’t that intuitive either.

Read full review

Jaclyn Turner

Operational Support Analyst at Pacific Life

Oct 20, 2023

Increases productivity, keeps us organized, and helps with document retention

It is keeping us organized. It is putting retention around documents. It provides a centralized location for our documents. Extended ECM has absolutely helped connect our content to our business processes. It has been very beneficial for employees' experience. Everyone knows where to find the information that they are looking for. They are not searching through different S drives, network locations, or random numbers. Extended ECM has absolutely helped to increase productivity in our organization. There is about 50% improvement. The integration of Extended ECM with applications has not yet helped eliminate content silos in our organization. If we did make those bridges, I could see how that would help. I am hopeful we can bring that recommendation to the company.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product can be integrated with different solutions."

"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."

"It has a robust search but has often been difficult for people to learn."

"I did not face issues with the product's scalability...The solution's technical support is good."

"An advantage is integration with your IP directory."

"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."

"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."

"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

"The engineering document management system is one of the most valuable features."

"We can configure the solution with any industry's products per customer requirements."

"Simplicity to roll out, features available, customization options."

More OpenText Extended ECM pros

Cons

"The ease of use should be addressed."

"The product could improve its scalability."

"Due to very limited use in the industry, vendor and contract support are hard to find."

"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."

"The stability of the solution is an area of concern where improvements can be made."

"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."

"We had some issues with scalability in the production. So, I would rate it a five out of ten."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"The architecture needs improvement, as it's complex."

"OpenText Extended ECM's user interface could be improved."

"The tool's documentation is not proper and has missing information like steps."

"The solution should work better with partners and be more developer-friendly."

"The solution needs to improve the user interface."

"Pricing could be improved and the stability or the performance needs improvement, which is very important."

More OpenText Extended ECM cons

Pricing and Cost Advice

"The fees incurred are for the licensing and maintenance."

"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."

"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"OpenText Extended ECM is an expensive solution."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"Both Open Text ECM and IBM File share are expensive."

"The solution is expensive."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The product is pricey."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Government

21%

Computer Software Company

13%

Financial Services Firm

Construction Company

Government

14%

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Micro Focus Content Manager?

An advantage is integration with your IP directory.

See all answers

What is your experience regarding pricing and costs for Micro Focus Content Manager?

The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs. You will have to pay more...

See all answers

What needs improvement with Micro Focus Content Manager?

Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolon...

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the lo...

See all answers

What needs improvement with OpenText Content Suite Platform?

We make iterations on it. Every year, they usually ask for some small things. Overall, they are pretty happy with it. Being the IT person here, I do think there are areas for improvement, but both ...

See all answers

Comparisons

SharePoint vs OpenText Content Manager

Compared 31% of the time

OpenText Documentum vs OpenText Content Manager

Compared 13% of the time

IBM FileNet vs OpenText Content Manager

Compared 13% of the time

Microsoft Purview Records Management vs OpenText Content Manager

Compared 8% of the time

Box vs OpenText Content Manager

Compared 4% of the time

More OpenText Content Manager Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 25% of the time

SharePoint vs OpenText Extended ECM

Compared 21% of the time

IBM FileNet vs OpenText Extended ECM

Compared 13% of the time

Hyland OnBase vs OpenText Extended ECM

Compared 7% of the time

Alfresco vs OpenText Extended ECM

Compared 6% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

OpenText Content Manager

June 2024

Download OpenText Content Manager product report

Buyer's Guide

OpenText Extended ECM

June 2024

Download OpenText Extended ECM product report

Also Known As

Micro Focus Content Manager, HPE Records Manager, HPE Content Manager

OpenText Content Suite Platform, OpenText Core Share

Learn More

OpenText

Overview

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

Sample Customers

Missouri State Courts

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

OpenText Content Manager vs. OpenText Extended ECM

May 2024

Free Report: OpenText Content Manager vs. OpenText Extended ECM

Find out what your peers are saying about OpenText Content Manager vs. OpenText Extended ECM and other solutions. Updated: May 2024.

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See our OpenText Content Manager vs. OpenText Extended ECM report.

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We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.