We performed a comparison between IBM FileNet and OpenText Content Manager based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product is very stable."
"The most critical benefit has been ease of use. It speeds along our development helping us go to market a lot sooner."
"I have found that it scales well."
"For a large company, for the robustness, stability, performance, and the growth — that you can grow it within seconds — I would advise using FileNet, without any doubt."
"It is a faster, robust solution. The platform compatibility is very good."
"The important features to me are that it is stable, scalable, and the integration between this platform and the other platforms is very good."
"FileNet is very user-friendly... We have business users using and it is quite friendly for them."
"I like the security and also the configuration. It is easy to configure and most of our business use cases have everything just with the configuration itself."
"I did not face issues with the product's scalability...The solution's technical support is good."
"The product can be integrated with different solutions."
"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"It has a robust search but has often been difficult for people to learn."
"An advantage is integration with your IP directory."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"I would like to have more governance features with more supervisory layers."
"I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in categories within a span of seconds."
"I would like to see Azure AD added."
"The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy.... In that area, they really must improve."
"The new user interface is not easy to set up, so some improvements along these lines would be good."
"It is ability to display legacy content needs improvement."
"A little better control into the ACLs of FileNet and databases."
"Sometimes, there can be issues with the database connections. FileNet has too many outages because things are broken in the database."
"The product could improve its scalability."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."
"The stability of the solution is an area of concern where improvements can be made."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"The ease of use should be addressed."
IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews while OpenText Content Manager is ranked 10th in Enterprise Content Management with 21 reviews. IBM FileNet is rated 8.2, while OpenText Content Manager is rated 7.6. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of OpenText Content Manager writes "A document management system that integrates well with SAP, Salesforce and Oracle ". IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, IBM ECM and Microsoft OneDrive, whereas OpenText Content Manager is most compared with SharePoint, OpenText Extended ECM, OpenText Documentum, Microsoft Purview Records Management and Box. See our IBM FileNet vs. OpenText Content Manager report.
See our list of best Enterprise Content Management vendors.
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