As of June 2024, in the Remote Access category, the mindshare of GoToMyPC is 0.8%, down from 1.9% compared to the previous year. The mindshare of LogMeIn Pro is 1.5%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

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Featured Reviews

SHARLENE KIESLICH

Controller at Wallingford Inn

Sep 23, 2020

Accessing multiple PCs from remote locations is easy and reliable with this solution

The solution works very well, I do not have any problem with it at all. The only problem is they have more than tripled their price in the last three years over what they used to charge. A price reduction would probably be warranted as I am not getting three times the service. My husband uses it too and he agrees that a price reduction would be the only thing he would be looking for. The vendor more than tripled the price in the last three years — so it has doubled and then doubled again. They have just kind of gone through the roof when it comes to pricing and I think that they are justifying that because of the demand.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Jun 27, 2023

Good remote services feature and easy to setup

I primarily used LogMeIn Pro for remote services. It allowed me to remotely access and troubleshoot computers without having to go on-site The solution has greatly facilitated the ability to repair computers remotely. The remote services feature is definitely the most valuable, along with the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I can do anything from a remote desktop as if I were sitting at my own PC."

"The solution is very quick to set up."

"This solution has allowed us to have a highly flexible remote access solution in DR/BC situations."

"The technical support is good."

"The installation is almost instant."

"This is a very reliable product and I've never had it crash."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."

"Being able to remote access my computer means I can work at night from my house."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

More LogMeIn Pro pros

Cons

"Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting."

"If the PC is hung then it requires a reboot."

"The pricing has tripled in a small amount of time and there is not three times better service."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."

"The only issue is that they could have a tier between 10 seats and 50."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

More LogMeIn Pro cons

Pricing and Cost Advice

"We pay approximately 2,000 Euros a year for the solution. The licensing is all-inclusive; you don't have to pay for extra add-ons or services."

"It was cheap and now it is comparably expensive. It costs me $484 to use the solution with just two physical PCs."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."

"It is very good."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

More LogMeIn Pro pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Healthcare Company

Manufacturing Company

Non Profit

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about LogMeIn Pro?

The remote services feature is definitely the most valuable, along with the capability to print remotely.

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What is your experience regarding pricing and costs for LogMeIn Pro?

The only issue is that they could have a tier between 10 seats and 50. But for 10 seats, the price is fair.

See all answers

What needs improvement with LogMeIn Pro?

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was ...

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Comparisons

Microsoft Remote Desktop Services vs GoToMyPC

Compared 50% of the time

TeamViewer vs GoToMyPC

Compared 28% of the time

GoTo Resolve vs GoToMyPC

Compared 22% of the time

More GoToMyPC Competitors

Microsoft Remote Desktop Services vs LogMeIn Pro

Compared 32% of the time

LogMeIn Rescue vs LogMeIn Pro

Compared 12% of the time

BeyondTrust Remote Support vs LogMeIn Pro

Compared 11% of the time

ConnectWise ScreenConnect vs LogMeIn Pro

Compared 11% of the time

Dameware Remote Support vs LogMeIn Pro

Compared 9% of the time

More LogMeIn Pro Competitors

Product Reports

Buyer's Guide

Remote Access

June 2024

Download GoToMyPC product report

Buyer's Guide

LogMeIn Pro

June 2024

Download LogMeIn Pro product report

Learn More

LogMeIn

Overview

GoToMyPC is a remote access platform that enables professionals to access, manage, and transfer files, data, and programs from remote desktops. AES encryption, dual passwords, and end-to-end authentication are included in the platform; these ensure safe access to hosts and clients using desktops, iPads, iPhones, and Android devices.

GoToMyPC allows businesses to issue URL invites to guest users, allowing for one-time sessions for demonstrations, technical support, and presentations, among other things. Role-based permissions, screen zoom, remote printing, Wi-Fi network management, secure login, user & account management, and API access are all features that are included in the solution. In addition, professionals can use the document editing feature to cut, copy, and paste content between connected devices.

GoToMyPC can help users access the device keyboard, auto-correction, and Bluetooth support.

Managers can use reports to track sessions and acquire insight into the time, connection type, and duration of connections.

GoToMyPC Features

GoToMyPC has many valuable key features. Some of the most useful ones include:

Remote access: Work on your device from any location. Remote deployment and simple installation. Users can download GoToMyPC and use it to deploy, install, and configure their computer from any location.

Robust security: Stay safe with 256-bit AES encryption, multi-factor authentication, dual passwords, and host access credentials.

Stability: Real-Time Diagnostics provides continuous insight into your connectivity status while allowing you to connect in seconds and experience highly stable in-session performance.

Remote printing capability: Send documents to printers on your remote or local computer.

Simple privacy: To preserve your privacy, simply lock the remote keyboard and turn off the computer's screen.

Easy diagnostics when issues arise: You'll have complete visibility into device connectivity and performance with Real-Time Diagnostics, so you won't have to wait for answers. With in-dashboard fix suggestions, Real-Time Diagnostics empowers you to resolve common connectivity issues caused by your computer's hardware, Internet / Wi-Fi, or RAM.

File transferring: Transfer a file between machines with ease. No more sending files to oneself via email. Support for multi-monitors. View all monitors linked to your PC.

Shortcuts to desktop: Create shortcuts to your PC that skip the browser's normal login page.

Guest invitations: Invite someone to join you on your computer for a short time. This is ideal for demonstrations or technical support.
Sound: Listen to your music or voicemail on the computer you're using.
Usage reports: Keep track of your connections, including their origin, time, type, and duration.
Free support and upgrades: Free software upgrades, service upgrades, and technical support are available 24/7.

Bitdefender-powered GoTo Antivirus: Safeguard your PCs from cyber-threats such as malware, viruses, and sophisticated internet threats.

GoToMyPC Benefits

There are many benefits to implementing GoToMyPC. Some of the biggest advantages the solution offers include:

Boost productivity: Access everything you need to get your job done securely when away from the office, while giving exceptional service to your colleagues, customers, or teams.

Access all your work from home: Work on your files, applications, and programs, and network as if you were at your desk in real time.

Helping people and businesses access their digital lives from virtually anywhere, on any device.

Sample Customers

The Lubitz Financial Group, Stitely & Kartsetter PLLC

The North Face, Slingbox, Lutron, The Weather Company

Buyer's Guide

GoToMyPC vs. LogMeIn Pro

June 2024

Free Report: GoToMyPC vs. LogMeIn Pro

Find out what your peers are saying about GoToMyPC vs. LogMeIn Pro and other solutions. Updated: June 2024.

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