We performed a comparison between ConnectWise ScreenConnect and LogMeIn Pro based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"The ConnectWise ScreenConnect tool is very good for remote access."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"This is a very reliable product and I've never had it crash."
"I can login to my office computer, go into all of my software, and work from a remote location."
"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."
"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."
"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."
"User interface."
"Being able to remote access my computer means I can work at night from my house."
"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"I really didn't care for the onboarding process and it is something that should be improved."
"There needs to be a way to run the agent without installing, like GoToAssist."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"The high pricing of the product is its only shortcoming that needs improvement."
"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."
"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."
"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "
"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."
"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while LogMeIn Pro is ranked 14th in Remote Access with 20 reviews. ConnectWise ScreenConnect is rated 8.4, while LogMeIn Pro is rated 9.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, BeyondTrust Remote Support and Splashtop Remote Support, whereas LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Rescue, LogMeIn Central, BeyondTrust Remote Support and Dameware Remote Support. See our ConnectWise ScreenConnect vs. LogMeIn Pro report.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
