ServiceNow Security Operations vs Trellix Helix comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Average Rating
7.8
Number of Reviews
16
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (7th), Risk-Based Vulnerability Management (6th)
Trellix Helix
Ranking in Security Incident Response
6th
Average Rating
8.6
Number of Reviews
7
Ranking in other categories
Security Information and Event Management (SIEM) (31st)
 

Mindshare comparison

As of June 2024, in the Security Incident Response category, the mindshare of ServiceNow Security Operations is 25.0%, up from 9.4% compared to the previous year. The mindshare of Trellix Helix is 5.0%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
Unique Categories:
Security Orchestration Automation and Response (SOAR)
5.2%
Risk-Based Vulnerability Management
1.7%
Security Information and Event Management (SIEM)
0.6%
 

Featured Reviews

RB
Jun 1, 2022
Streamlines processes, collects data, and allows you to manage the solution through dashboards
I would rate setup 4 out of 5. It could be simpler. Our implementation plan just depends. We use an agile process and we do iterative development and let people try and see how it works in the organization and then tweak it. That was the approach, on a spectrum of incremental improvement or continuous improvement. The amount of staff needed for deployment and maintenance depends on the scale of what you're rolling out. You could implement it with three people, or you could implement it with a team of five or six. It depends on how you want to support it.
Abanoub Alfy - PeerSpot reviewer
May 15, 2023
Helps prevent email attacks, like phishing and email spoofing attacks
We use Trellix Helix for protection against network attacks, TLS, and SSL attacks. We also use the solution for user behaviour accesses Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks. Trellix Helix's configuration and learning could be improved to identify…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"My favorite feature is the application vulnerability scanner."
"It's stable."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The product has a very simple UI."
"The ease of use is great."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA."
"It is kind of simple and very easily deployable. You can start working with it very fast."
"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."
"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."
"The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."
"The most valuable features include predefined use cases and threatening states."
"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."
 

Cons

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"It doesn't interact with things very well."
"The dashboard and playbook creation will need to improve"
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"Integrations could be improved, and the dashboard could be a little better."
"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."
"FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer."
"We have certain challenges with integrating the SOAR platform with multiple vendors."
"Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains."
"It should have more cloud connectors. It could also be cheaper."
"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."
 

Pricing and Cost Advice

"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"I rate Trellix Helix a five out of ten for pricing."
"It could be cheaper, but that applies to every product."
"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."
"FireEye Helix is a little expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
12%
Government
10%
Manufacturing Company
8%
Computer Software Company
16%
Manufacturing Company
11%
Financial Services Firm
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
There is room for improvement in terms of developer support and documentation. While they offer some assistance, a more detailed and accurate set of guidelines would be beneficial for implementing ...
What do you like most about FireEye Helix?
Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks.
What needs improvement with FireEye Helix?
Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains. Backup capturing should be included in the solution's next rel...
 

Also Known As

No data available
FireEye Helix, FireEye Threat Analytics
 

Learn More

Video not available
Video not available
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about ServiceNow Security Operations vs. Trellix Helix and other solutions. Updated: May 2024.
787,779 professionals have used our research since 2012.