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ServiceNow Security Operations vs Swimlane comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (10th)
Swimlane
Ranking in Security Orchestration Automation and Response (SOAR)
9th
Average Rating
7.6
Reviews Sentiment
7.0
Number of Reviews
9
Ranking in other categories
AI-Powered Security Automation (2nd)
 

Mindshare comparison

As of July 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of ServiceNow Security Operations is 3.6%, down from 4.3% compared to the previous year. The mindshare of Swimlane is 3.2%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
Srikanth Nuthalapati - PeerSpot reviewer
Great support, scalable, and easier to code
The stability of the solution has room for improvement. I would like Swimlane to provide a single space where we can go to code, build, and automate. Where we have a provision to create tables, playbooks, and tables to produce results, connect all the dots, and make the flow automated. This would make it much easier to navigate than having to jump to different places. I would like to have a single button to click that would start me on the journey of creating my own code from the ground up, from the workflow algorithm to the automation process. This would be simpler than what I had with Splunk Phantom, where I had to piece things together and connect the dots to get the full picture. With this new feature, I could create the full picture with just one button click.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"Reduces time to closure and closure metrics for vulnerabilities."
"It's stable."
"My favorite feature is the application vulnerability scanner."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The solution is stable."
"Swimlane is a very effective way to represent workflows involving multiple users."
"On a scale of one to ten, this solution deserves a rating of nine."
"Swimlane enables two SOC analysts to work efficiently as much as ten analysts would without Swimlane, which translates to significant manpower savings."
"The technical support from Swimlane is very good."
"Swimlane saves us 80 to 90 percent of our time by quickly helping us design the journey and efficiently passing information to various components."
"It provides us with a single portal for our logs from different solutions."
"Our primary goal was to reduce analyst time, and we have been successful in that."
"The most valuable feature of the solution is the support."
 

Cons

"There is room for improvement in terms of developer support and documentation."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"I would prefer to have more colors added to represent different risks or notations, which can be used for the prioritization of risks and the significance of information."
"The stability of the solution has room for improvement."
"Swimlane's search bar is not working effectively, and there is no option to differentiate between two cases at the same time."
"I would like to see improvements in the minor bugs that occur with each update, as some features might have issues."
"We faced a lot of issues with the product’s stability."
"There is a need for enhanced version control in Swimlane. Currently, our version does not support it, making it tough to move changes between environments during significant updates."
"The initial setup and deployment are complex."
"Swimlane is not scalable because it is not exposed. Currently, it's a manual component that requires configuration through coding."
 

Pricing and Cost Advice

"It is an expensive product."
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Manufacturing Company
12%
Computer Software Company
10%
Government
7%
Financial Services Firm
16%
Computer Software Company
12%
Manufacturing Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, especially regarding false positives or exceptions, which usually require filling...
What do you like most about Swimlane?
It provides us with a single portal for our logs from different solutions.
What needs improvement with Swimlane?
Swimlane should enhance its integration features beyond the current task assignment, reaction, and persistence capabilities. It should support integrations with multiple signals or queues. Addition...
What is your primary use case for Swimlane?
Swimlane is used for tasks that need multiple task owners. For instance, with bank applications, if you're opening a new account or need KYC, the application might undergo several stages - from sub...
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
LinkedIn, TransUnion, Citrix, Aetna, Perspecta
Find out what your peers are saying about ServiceNow Security Operations vs. Swimlane and other solutions. Updated: June 2025.
860,745 professionals have used our research since 2012.