IBM Resilient vs ServiceNow Security Operations comparison

IBM and ServiceNow are both solutions in the Security Incident Response category. IBM is ranked #3 with an average rating of 7.0, while ServiceNow is ranked #1 with an average rating of 8.1. IBM holds a 8.7% mindshare in IRP, compared to ServiceNow’s 13.2% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

IBM Resilient

Read 18 IBM Resilient reviews

1,228 Views
233 Comparison Views

75% willing to recommend

ServiceNow Security Operations

Read 22 ServiceNow Security Operations reviews

2,198 Views
308 Comparison Views

95% willing to recommend

IBM Resilient

ServiceNow Security Operations

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

IBM Resilient and ServiceNow Security Operations are both key players in the security operations category. ServiceNow holds a slight edge due to its broader IT management capabilities and integrated platform approach.

Features: IBM Resilient offers seamless integration with IBM QRadar, dynamic playbooks for flexible incident response, and comprehensive incident management capabilities. ServiceNow Security Operations provides integration across ITSM and GRC functions, a unified platform for digital transformation, and robust vulnerability response features.

Room for Improvement: IBM Resilient could enhance third-party integrations, customization options, and pricing strategies. ServiceNow Security Operations may benefit from simplifying its setup processes, improving dashboards, and enhancing CMDB data accuracy.

Ease of Deployment and Customer Service: IBM Resilient predominantly deploys on-premises with some cloud options, which can complicate integration and setup. Its technical support is positive but sometimes slow. ServiceNow offers hybrid and public cloud solutions, providing deployment flexibility, with customer support that could improve in responsiveness and documentation.

Pricing and ROI: IBM Resilient is known for moderate-to-high pricing, which may be challenging for some users, though it offers time-saving benefits. ServiceNow Security Operations is also pricey but slightly more affordable than certain competitors, with extensive features that justify the investment.

To learn more, read our detailed IBM Resilient vs. ServiceNow Security Operations Report (Updated: September 2025).

Buyer's Guide

IBM Resilient vs. ServiceNow Security Operations

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Resilient

Ranking in Security Incident Response

3rd

Ranking in Security Orchestration Automation and Response (SOAR)

15th

Average Rating

7.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Security Operations

Ranking in Security Incident Response

1st

Ranking in Security Orchestration Automation and Response (SOAR)

6th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Risk-Based Vulnerability Management (9th)

Mindshare comparison

As of October 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 8.7%, down from 11.2% compared to the previous year. The mindshare of ServiceNow Security Operations is 13.2%, down from 19.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response Market Share Distribution
Product	Market Share (%)
ServiceNow Security Operations	13.2%
IBM Resilient	8.7%
Other	78.1%

Security Incident Response

Featured Reviews

Usman Bhatti

Senior Officer Security Operations Center at a financial services firm with 10,001+ employees

Simple deployment, scalable, but lacking third-party solution compatibility

Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.

Read full review

Abhinay Sharma

ServiceNow Developer at Bangmetric services pvt ltd

Experience seamless integration and effective incident response with a little room for improvement in setup time

Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I like most about IBM Resilient is that it has a complete stack, which means you don't need to use different OEM products because you have all you need under the IBM Resilient umbrella. You don't need to worry much about integrations and components because you're working with tested and proven architecture."

"The most valuable thing about it is how easy it is to navigate the user interface."

"It is a stable solution...It is a scalable solution."

"The solution is simple to use and to integrate with IBM QRadar."

"The integration with IBM SIM and the ability to block users during brute force attacks are particularly effective."

"It's really simple and has a flexible interface."

"The solution is reliable in our usage."

"This is a good solution that we recommend for customers."

More IBM Resilient pros

"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."

"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"The solution is stable."

"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."

"My favorite feature is the application vulnerability scanner."

"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

More ServiceNow Security Operations pros

Cons

"The integration could be improved so that it is easy to integrate with other solutions."

"What could make IBM Resilient better is if IBM increased the number of built-in integrations with different products from other vendors or third-party products."

"The tool needs to improve its documentation on license scripts."

"The response time of the support is an area of concern where improvements are required."

"The implementation could be a bit simpler."

"The product must provide more integration with other tools."

"IBM Resilient could integrate better with my tools."

"It is not very straightforward to set up custom integrations, especially with services like Azure. You need an additional server for integration."

More IBM Resilient cons

"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."

"Report generation within ServiceNow can take some time."

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."

"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."

"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."

"It is very expensive."

"Pricing for the solution is good, in my opinion."

"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."

"There is a license you need to pay for in order to use this product."

"We could create unlimited users using the license we had purchased."

"The cost of the product is quite high."

More IBM Resilient pricing and cost advice

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"This product is a good value for the money."

"It is an expensive product."

"The product is more expensive than other solutions."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

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Top Industries

By visitors reading reviews

Financial Services Firm

35%

Computer Software Company

Manufacturing Company

Government

Financial Services Firm

19%

Manufacturing Company

13%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

Questions from the Community

What do you like most about IBM Resilient?

It is a stable solution...It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for IBM Resilient?

I am not the one in charge of pricing, so I am not sure about the costs.

See all answers

What needs improvement with IBM Resilient?

Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.

See all answers

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

See all answers

What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

See all answers

What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

See all answers

Comparisons

Palo Alto Networks Cortex XSOAR vs IBM Resilient

Compared 23% of the time

Splunk SOAR vs IBM Resilient

Compared 17% of the time

IBM Security QRadar vs IBM Resilient

Compared 14% of the time

Fortinet FortiSOAR vs IBM Resilient

Compared 8% of the time

SECDO Platform vs IBM Resilient

Compared 6% of the time

More IBM Resilient Competitors

Splunk SOAR vs ServiceNow Security Operations

Compared 21% of the time

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 20% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 12% of the time

Tines vs ServiceNow Security Operations

Compared 8% of the time

Google Security Operations vs ServiceNow Security Operations

Compared 3% of the time

More ServiceNow Security Operations Competitors

Product Reports

Buyer's Guide

IBM Resilient

October 2025

Download IBM Resilient product report

Buyer's Guide

ServiceNow Security Operations

September 2025

Download ServiceNow Security Operations product report

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

IBM

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

Golden Living, Health Equity, USA Funds

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Buyer's Guide

IBM Resilient vs. ServiceNow Security Operations

September 2025

Free Report: IBM Resilient vs. ServiceNow Security Operations

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