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IBM Resilient vs ServiceNow Security Operations comparison

IBM and ServiceNow are both solutions in the Security Incident Response category. IBM is ranked #3 with an average rating of 7.7, while ServiceNow is ranked #1 with an average rating of 8.1. IBM holds a 8.8% mindshare in IRP, compared to ServiceNow’s 15.7% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.
IBM Resilient
Read 18 IBM Resilient reviews
  • 1,338 Views
  • 214 Comparison Views
75% willing to recommend
ServiceNow Security Operations
Read 21 ServiceNow Security Operations reviews
  • 2,460 Views
  • 344 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

IBM Resilient and ServiceNow Security Operations are both key players in the security operations category. ServiceNow holds a slight edge due to its broader IT management capabilities and integrated platform approach.

Features: IBM Resilient offers seamless integration with IBM QRadar, dynamic playbooks for flexible incident response, and comprehensive incident management capabilities. ServiceNow Security Operations provides integration across ITSM and GRC functions, a unified platform for digital transformation, and robust vulnerability response features.

Room for Improvement: IBM Resilient could enhance third-party integrations, customization options, and pricing strategies. ServiceNow Security Operations may benefit from simplifying its setup processes, improving dashboards, and enhancing CMDB data accuracy.

Ease of Deployment and Customer Service: IBM Resilient predominantly deploys on-premises with some cloud options, which can complicate integration and setup. Its technical support is positive but sometimes slow. ServiceNow offers hybrid and public cloud solutions, providing deployment flexibility, with customer support that could improve in responsiveness and documentation.

Pricing and ROI: IBM Resilient is known for moderate-to-high pricing, which may be challenging for some users, though it offers time-saving benefits. ServiceNow Security Operations is also pricey but slightly more affordable than certain competitors, with extensive features that justify the investment.

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To learn more, read our detailed IBM Resilient vs. ServiceNow Security Operations Report (Updated: June 2025).
Buyer's Guide
IBM Resilient vs. ServiceNow Security Operations
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Resilient
Ranking in Security Incident Response
3rd
Ranking in Security Orchestration Automation and Response (SOAR)
11th
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Incident Response
1st
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of July 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 8.8%, down from 9.9% compared to the previous year. The mindshare of ServiceNow Security Operations is 15.7%, up from 14.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

Usman Bhatti - PeerSpot reviewer
Simple deployment, scalable, but lacking third-party solution compatibility
Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.
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KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's really simple and has a flexible interface."
"The most valuable features of IBM Resilient are its flexibility and customization options for incident response."
"It is a stable solution...It is a scalable solution."
"As a whole, the product is stable...Technical support is very good."
"Its flexibility is the most valuable."
"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."
"The solution is easy to use."
"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."
More IBM Resilient pros
"The solution is available over the cloud and is easy to manage."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"Reduces time to closure and closure metrics for vulnerabilities."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"My favorite feature is the application vulnerability scanner."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"The product has a very simple UI."
"It's stable."
More ServiceNow Security Operations pros
 

Cons

"It is not very straightforward to set up custom integrations, especially with services like Azure. You need an additional server for integration."
"The tool needs to improve its documentation on license scripts."
"The initial setup is complex."
"The product needs a bit more development."
"There are shortcomings with IBM Resilient's technical support team that can be considered for improvement in the future."
"This product could be improved with better customization. This product isn't the best on the market like QRadar, but it's actually a good solution. However, some competitors' solutions contain more integration, support, automation, or flexibility."
"Its price needs improvement."
"The ability to analyze incidents needs to be improved in the solution."
More IBM Resilient cons
"It doesn't interact with things very well."
"The threat intelligence module needs a better dashboard."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The dashboard and playbook creation will need to improve"
"There is room for improvement in terms of developer support and documentation."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"The initial setup is difficult."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
More ServiceNow Security Operations cons
 

Pricing and Cost Advice

"We could create unlimited users using the license we had purchased."
"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."
"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."
"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."
"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."
"There is a license you need to pay for in order to use this product."
"Pricing for the solution is good, in my opinion."
"It is very expensive."
More IBM Resilient pricing and cost advice
"This product is a good value for the money."
"The product is more expensive than other solutions."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
33%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
Financial Services Firm
19%
Manufacturing Company
12%
Computer Software Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM Resilient?
It is a stable solution...It is a scalable solution.
See all answers
What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
See all answers
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
See all answers
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
See all answers
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, especially regarding false positives or exceptions, which usually require filling...
See all answers
 

Comparisons

Palo Alto Networks Cortex XSOAR vs IBM Resilient Logo
Palo Alto Networks Cortex XSOAR vs IBM Resilient
Compared 36% of the time
IBM Security QRadar vs IBM Resilient Logo
IBM Security QRadar vs IBM Resilient
Compared 19% of the time
Splunk SOAR vs IBM Resilient Logo
Splunk SOAR vs IBM Resilient
Compared 18% of the time
Fortinet FortiSOAR vs IBM Resilient Logo
Fortinet FortiSOAR vs IBM Resilient
Compared 11% of the time
Proofpoint Threat Response vs IBM Resilient Logo
Proofpoint Threat Response vs IBM Resilient
Compared 6% of the time
More IBM Resilient Competitors
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations Logo
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations
Compared 22% of the time
Splunk SOAR vs ServiceNow Security Operations Logo
Splunk SOAR vs ServiceNow Security Operations
Compared 21% of the time
Microsoft Sentinel vs ServiceNow Security Operations Logo
Microsoft Sentinel vs ServiceNow Security Operations
Compared 13% of the time
Tines vs ServiceNow Security Operations Logo
Tines vs ServiceNow Security Operations
Compared 7% of the time
Microsoft Defender Vulnerability Management vs ServiceNow Security Operations Logo
Microsoft Defender Vulnerability Management vs ServiceNow Security Operations
Compared 4% of the time
More ServiceNow Security Operations Competitors
 

Product Reports

Buyer's Guide
IBM Resilient
July 2025
IBM Resilient reportDownload IBM Resilient product report
Buyer's Guide
ServiceNow Security Operations
June 2025
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

IBM

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

ServiceNow
 

Sample Customers

Golden Living, Health Equity, USA Funds
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
IBM Resilient vs. ServiceNow Security Operations
June 2025
Free Report: IBM Resilient vs. ServiceNow Security Operations
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