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IBM Resilient vs ServiceNow Security Operations comparison

IBM and ServiceNow are both solutions in the Security Incident Response category. IBM is ranked #4 with an average rating of 7.0, while ServiceNow is ranked #1 with an average rating of 8.1. IBM holds a 8.8% mindshare in IRP, compared to ServiceNow’s 14.4% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.
IBM Resilient
Read 18 IBM Resilient reviews
  • 1,270 Views
  • 229 Comparison Views
75% willing to recommend
ServiceNow Security Operations
Read 22 ServiceNow Security Operations reviews
  • 2,278 Views
  • 319 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

IBM Resilient and ServiceNow Security Operations are both key players in the security operations category. ServiceNow holds a slight edge due to its broader IT management capabilities and integrated platform approach.

Features: IBM Resilient offers seamless integration with IBM QRadar, dynamic playbooks for flexible incident response, and comprehensive incident management capabilities. ServiceNow Security Operations provides integration across ITSM and GRC functions, a unified platform for digital transformation, and robust vulnerability response features.

Room for Improvement: IBM Resilient could enhance third-party integrations, customization options, and pricing strategies. ServiceNow Security Operations may benefit from simplifying its setup processes, improving dashboards, and enhancing CMDB data accuracy.

Ease of Deployment and Customer Service: IBM Resilient predominantly deploys on-premises with some cloud options, which can complicate integration and setup. Its technical support is positive but sometimes slow. ServiceNow offers hybrid and public cloud solutions, providing deployment flexibility, with customer support that could improve in responsiveness and documentation.

Pricing and ROI: IBM Resilient is known for moderate-to-high pricing, which may be challenging for some users, though it offers time-saving benefits. ServiceNow Security Operations is also pricey but slightly more affordable than certain competitors, with extensive features that justify the investment.

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To learn more, read our detailed IBM Resilient vs. ServiceNow Security Operations Report (Updated: July 2025).
Buyer's Guide
IBM Resilient vs. ServiceNow Security Operations
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Resilient
Ranking in Security Incident Response
4th
Ranking in Security Orchestration Automation and Response (SOAR)
16th
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Incident Response
1st
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of September 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 8.8%, down from 11.0% compared to the previous year. The mindshare of ServiceNow Security Operations is 14.4%, down from 16.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations14.4%
IBM Resilient8.8%
Other76.8%
Security Incident Response
 

Featured Reviews

Usman Bhatti - PeerSpot reviewer
Simple deployment, scalable, but lacking third-party solution compatibility
Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.
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George Devasia - PeerSpot reviewer
Communication and organization improve support teams and works well with enterprises
I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is reliable in our usage."
"Its flexibility is the most valuable."
"The most valuable features of IBM Resilient are its flexibility and customization options for incident response."
"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."
"The product is very good at incident response."
"The UBA, User Behavior Analytics, is very good."
"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."
"The solution is very easy to use."
More IBM Resilient pros
"The solution is stable."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"It's stable."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"My favorite feature is the application vulnerability scanner."
More ServiceNow Security Operations pros
 

Cons

"One thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading."
"There are shortcomings with IBM Resilient's technical support team that can be considered for improvement in the future."
"The response time of the support is an area of concern where improvements are required."
"The product needs a bit more development."
"Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution."
"The integration could be improved so that it is easy to integrate with other solutions."
"The product must provide more integration with other tools."
"The tool needs to improve its documentation on license scripts."
More IBM Resilient cons
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"There is room for improvement in terms of developer support and documentation."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The initial setup is difficult."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
More ServiceNow Security Operations cons
 

Pricing and Cost Advice

"There is a license you need to pay for in order to use this product."
"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."
"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."
"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."
"Pricing for the solution is good, in my opinion."
"We could create unlimited users using the license we had purchased."
"It is very expensive."
"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."
More IBM Resilient pricing and cost advice
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
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Top Industries

By visitors reading reviews
Financial Services Firm
35%
Computer Software Company
8%
Manufacturing Company
6%
Comms Service Provider
6%
Financial Services Firm
20%
Manufacturing Company
12%
Computer Software Company
9%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise7
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What do you like most about IBM Resilient?
It is a stable solution...It is a scalable solution.
See all answers
What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
See all answers
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
See all answers
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
It is relatively expensive but manageable.
See all answers
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
See all answers
 

Comparisons

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Palo Alto Networks Cortex XSOAR vs IBM Resilient
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Splunk SOAR vs IBM Resilient
Compared 18% of the time
IBM Security QRadar vs IBM Resilient Logo
IBM Security QRadar vs IBM Resilient
Compared 15% of the time
Fortinet FortiSOAR vs IBM Resilient Logo
Fortinet FortiSOAR vs IBM Resilient
Compared 10% of the time
Proofpoint Threat Response vs IBM Resilient Logo
Proofpoint Threat Response vs IBM Resilient
Compared 7% of the time
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Splunk SOAR vs ServiceNow Security Operations Logo
Splunk SOAR vs ServiceNow Security Operations
Compared 22% of the time
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations Logo
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations
Compared 20% of the time
Microsoft Sentinel vs ServiceNow Security Operations Logo
Microsoft Sentinel vs ServiceNow Security Operations
Compared 12% of the time
Tines vs ServiceNow Security Operations Logo
Tines vs ServiceNow Security Operations
Compared 8% of the time
Wiz Code vs ServiceNow Security Operations Logo
Wiz Code vs ServiceNow Security Operations
Compared 3% of the time
More ServiceNow Security Operations Competitors
 

Product Reports

Buyer's Guide
IBM Resilient
September 2025
IBM Resilient reportDownload IBM Resilient product report
Buyer's Guide
ServiceNow Security Operations
August 2025
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

IBM

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

ServiceNow
 

Sample Customers

Golden Living, Health Equity, USA Funds
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
IBM Resilient vs. ServiceNow Security Operations
July 2025
Free Report: IBM Resilient vs. ServiceNow Security Operations
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