New Relic vs OpenText Real User Monitoring comparison

New Relic

Read 152 New Relic reviews

23,880 Views
18,806 Comparison Views

94% willing to recommend

OpenText Real User Monitoring

Read 8 OpenText Real User Monitoring reviews

683 Views
507 Comparison Views

55% willing to recommend

New Relic

OpenText Real User Monitoring

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between New Relic and OpenText Real User Monitoring based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed New Relic vs. OpenText Real User Monitoring Report (Updated: May 2024).

Buyer's Guide

New Relic vs. OpenText Real User Monitoring

May 2024

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Helped 787,779 peers since 2012

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

3rd

Average Rating

8.6

Number of Reviews

152

Ranking in other categories

Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (3rd)

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

45th

Average Rating

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 7.1%, down from 10.5% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Unique Categories:

Network Monitoring Software

2.3%

IT Infrastructure Monitoring

4.5%

No other categories found

Featured Reviews

reviewer1909260

Middleware Specialist at a tech services company with 1,001-5,000 employees

Jul 28, 2022

Provides a complete picture of what's happening and has an accurate alert mechanism

The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing. There is a dashboard where you can view API-wise performance. When you click specific APIs, you can get detailed statistics for the same.

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reviewer844128

CEO at a tech services company with 51-200 employees

Nov 4, 2019

Works well as part of an end-to-end solution, but product roadmap has halted

If we're talking about an end-to-end solution, it has to come from one vendor, which provides the underlying infrastructure as well. In that case, Micro Focus or BMC would score better than one-point solutions, like AppDynamics, New Relic, or Dynatrace, because they are pure APM solutions. When it comes to end-to-end apps management, integrated solutions score better. Otherwise, you would need a lot of integration done along with the underlying infrastructure to get the end-to-end view. Besides the transaction side, you will also need to set up the underlying infrastructure, database, and the whole holistic view, if you would like to have that.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We detect issues using dashboards that we built on New Relic."

"It is stable and scalable."

"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."

"It has in-depth analysis using developer code for someone whose not traditionally a developer."

"It has prevented failures from occurring in our production environment."

"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."

"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."

"The most valuable feature is application monitoring."

More New Relic pros

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"The technical support is good at resolving issues."

"Very easy to implement."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"Real User Monitor has improved our productivity."

"The most valuable feature is application performance monitoring."

"The reporting feature is good for us."

Cons

"I haven't come across any features that are lacking."

"It would help customers if there were an on-premises version available."

"Compared to their competitors, they are missing some features at the moment."

"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."

"The solution could improve by having more network monitoring features, such as for all the infrastructure."

"The solution should include more detailed reports for SQL database requests."

"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."

"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."

More New Relic cons

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"We would like to see support for non-Windows environments."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"This technology is considered to be older."

"Some issues with login errors."

Pricing and Cost Advice

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The price was one of the reasons we chose this solution."

"It would be nice if we could buy it annually instead of monthly."

"I think the pricing is reasonable."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

More New Relic pricing and cost advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Not expensive."

"If I compare with other vendors, other vendors are more expensive"

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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787,779 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

30%

Financial Services Firm

14%

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

31%

Manufacturing Company

12%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic?

It allows the restriction of privileges and control of users.

See all answers

What needs improvement with New Relic?

The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.

See all answers

What do you like most about Micro Focus Real User Monitor?

Real User Monitor has improved our productivity.

See all answers

What needs improvement with Micro Focus Real User Monitor?

Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel.

See all answers

What is your primary use case for Micro Focus Real User Monitor?

We use Real User Monitor to monitor services and capture problems from a user perspective, such as availability issues. The reports and metrics we collect from Real User Monitor help us to improve ...

See all answers

Comparisons

Dynatrace vs New Relic

Compared 16% of the time

Datadog vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 10% of the time

Grafana vs New Relic

Compared 9% of the time

Prometheus vs New Relic

Compared 6% of the time

More New Relic Competitors

AppDynamics vs OpenText Real User Monitoring

Compared 38% of the time

VMware Aria Operations for Applications vs OpenText Real User Monitoring

Compared 23% of the time

Dynatrace vs OpenText Real User Monitoring

Compared 20% of the time

Honeycomb.io vs OpenText Real User Monitoring

Compared 19% of the time

More OpenText Real User Monitoring Competitors

Product Reports

Buyer's Guide

New Relic

June 2024

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

May 2024

Download OpenText Real User Monitoring product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM, MF RUM

Learn More

New Relic

OpenText

Overview

New Relic

New Relic is a prominent application performance management (APM) and a real-time monitoring solution. This cloud-based platform is tailored for both small developers and large enterprises to track and optimize application performance.

New Relic's strength lies in its comprehensive toolset that enables developers to diagnose and resolve issues quickly, ensuring high uptime and optimal performance of applications. The platform offers a wide range of features including real-time application monitoring, detailed performance insights, customizable dashboards, and in-depth analytics. It supports numerous programming languages and integrates with existing development workflows, making it a versatile choice for diverse IT environments.

What are the key features of New Relic?

APM: Provides detailed insights into application performance, helping to identify bottlenecks and areas for improvement.
Infrastructure Monitoring: Monitors cloud, on-premises, and hybrid infrastructures to provide visibility into the health of servers and networks.
Real User Monitoring: Captures and analyzes end-user interactions to help understand the user experience across web and mobile applications.
Synthetic Monitoring: Uses simulated traffic to test and optimize websites and applications before they go live.
Dashboard and Visualization: Customizable dashboards that display key metrics and trends, facilitating quick decision-making and reporting.

When evaluating New Relic, you should focus on the ROI aspects such as improved application performance, reduced downtime, and enhanced customer satisfaction. The platform's ability to provide actionable insights helps to preemptively address potential issues, thereby saving costs and improving operational efficiency.

New Relic is widely implemented across various industries, including technology, e-commerce, finance, and media, where ensuring smooth application performance is critical to business success. Companies in these sectors use New Relic to gain a competitive edge by ensuring their digital services are reliable and perform at peak efficiency.

In summary, New Relic is an essential tool for businesses seeking to enhance their application performance through advanced monitoring and real-time analytics. Its comprehensive features and flexible pricing make it a suitable choice for organizations aiming to optimize their digital operations effectively.

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

New Relic vs. OpenText Real User Monitoring

May 2024

Free Report: New Relic vs. OpenText Real User Monitoring

Find out what your peers are saying about New Relic vs. OpenText Real User Monitoring and other solutions. Updated: May 2024.

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