LogicMonitor vs New Relic comparison

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 30, 2023

We compared LogicMonitor and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

Features: LogicMonitor stands out for its seamless integration with external applications, personalized dashboards, and efficient AIOps functionality. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: LogicMonitor users have requested better dashboards, customizable alerts, and more automation. Some also suggested improvements in the solution’s AI capabilities. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: LogicMonitor's support team is praised for being helpful, knowledgeable, and responsive. The solution also offers learning resources and ample information to help users navigate and customize the platform. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: LogicMonitor's initial setup is generally regarded as effortless. Users appreciated the vendor’s help during onboarding and the solution’s extensive documentation. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: LogicMonitor’s licensing model is based on the size of the environment. It is seen as a high-end solution with a high price tag and may be too costly for smaller organizations. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: LogicMonitor users have seen an ROI in the form of increased visibility and shorter resolution times. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.

Comparison Results: LogicMonitor is a premium solution geared toward large enterprises, featuring smooth integration and advanced AIOps features. Users praised LogicMonitor for its painless setup process and excellent support, but some noted that the solution’s steep price tag might put it out of the range of smaller businesses and that it could improve dashboards and AI capabilities. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.

To learn more, read our detailed LogicMonitor vs. New Relic Report (Updated: June 2024).

Buyer's Guide

LogicMonitor vs. New Relic

June 2024

Download the complete report

Helped 787,817 peers since 2012

Categories and Ranking

Juniper Mist Premium Analytics

Mindshare comparison

As of June 2024, in the Network Monitoring Software category, the mindshare of Juniper Mist Premium Analytics is 0.4%, down from 0.6% compared to the previous year. The mindshare of LogicMonitor is 2.2%, down from 2.5% compared to the previous year. The mindshare of New Relic is 2.3%, down from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Unique Categories:

No other categories found

IT Infrastructure Monitoring

2.4%

Container Monitoring

2.5%

Application Performance Monitoring (APM) and Observability

7.1%

Featured Reviews

Shiva_Prasad

Senior Technical Consultant at Black Box Network Services

Jan 25, 2024

A cloud solution for warehousing with a troubleshooting feature

The initial setup is straightforward. It's based on user requirements. We also conduct heat mapping using a couple of tools. The only requirement is to understand the technical or configuration aspects from the user's end and then configure it. Mist takes no more than 15 to 20 minutes for a particular deployment. You need to understand the end user's environment and have a concrete plan on whether it's a greenfield installation or an existing one, considering the density and height. Based on that, we need to develop a passive heat map. Then, you need to discuss with the user to understand exactly what needs to be configured and what they require in their environment. Based on that, you can proceed with the installation. Additionally, you can perform post-installation heat mapping to ensure it matches the earlier heat map. I rate the initial setup an eight out of ten, where one is difficult, and ten is easy.

Read full review

reviewer1918422

Enterprise Account Executive at a computer software company with 201-500 employees

May 22, 2024

Used for unified observability, network compliance with built-in multiple dashboard

LogicMonitor is a SaaS-based solution, but users can deploy it wherever they want. They can deploy collectors in the cloud, on-premises, on their servers, or VMs. It's flexible in how it can be deployed. However, unlike many other monitoring tools, you don't need to set up a lot of infrastructure. For an enterprise customer, LogicMonitor may not be considered excessively expensive. It tends to have a higher price tag compared to legacy monitoring solutions, yet it offers more value. Smaller customers with only a few hundred licenses might perceive it as pricier since they have fewer items to monitor and fewer demands. The true value of the solution shines in large, intricate environments where it can effectively monitor hundreds of devices. In terms of advice, anyone currently using a monitoring solution is likely aware of its shortcomings. I suggest not hesitating to challenge the status quo and explore alternative solutions. LogicMonitor, among others, represents a significant step forward in SaaS-based monitoring solutions. These platforms offer considerable value with minimal ramp-up time and learning curve. Considering a solution like LogicMonitor, it's crucial to identify the gaps in your current monitoring environment. I encourage you to try it; reach out to a reseller, such as myself, or directly to LogicMonitor to explore the platform. It's one of those situations where seeing is believing; you need to experience the value firsthand. We haven't had any issues with LogicMonitor. All of my clients have loved it and are renewing their subscriptions. It has been fantastic compared to many other tools we've used, especially in the reusability space. Overall, I rate the solution a ten out of ten.

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Kashif Adhami

Independent Contractor at Tierlinks

May 5, 2023

Easy-to-use, simple look and feel

One thing New Relic needs to improve is the user data schema. It wanted us to move from version one to version two, but that was difficult because we wanted to do single sign-on, and it couldn't support our Ping Identity platform. That's something New Relic needs to work on. Another issue I have with New Relic is its suite licenses. It has a two-tier system: the full-stack observability, which requires a suite license, and the free version, which doesn't offer any peer review capabilities. It needs to change because having a suite license for a user who can only view the post-stack, not even the curated view, is a big no-no. Dynatrace or SAP don't have this issue. I should point out one more thing about New Relic. We use it with OpenShift, and one of the issues we faced was that New Relic required root access, which was a concern because no admin in the world would give any third-party vendor root access. However, they seem to have corrected this in the next version.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can manage the entire system across the network and troubleshoot the pain points."

"The single dashboard is a valuable feature."

"Another feature from the technical aspect, the back-end, is the ability to allow individual users or customers to have their own APIs. They're able to make changes using the plugins covered by LogicMonitor. That is a very powerful feature that is more attractive to our techno-savvy customers."

"LogicMonitor improved on-premises infrastructure monitoring in several ways. One key feature was dynamic resource allocation, although we didn't utilize it much in our system. The main functionalities we benefited from were email alerts, network mapping, and dashboards."

"LogicMonitor is good for getting a full view of your topologies. They have LiveMaps, which give you a visual representation of your infrastructure."

"The concept of developing a dashboard template for ourselves, then cloning it for every single customer, and only having to change one piece of information, is a godsend. That's one of the strengths. We can develop a template that fits every customer and just change the information that is presented."

"We only have one monitoring tool, and that is LogicMonitor. It does pretty much everything we need under one roof. They are very good at rapidly releasing new features. It's not like we have to wait six months or a year between new features and data sources. There is very quick development. If there is something that doesn't do it for us, I know I can just raise it with support or our delivery representative, and there is a good chance that that will be looked at. If it's not too much effort, we will see it released in the next few months. So, the solution is very good from that perspective. We have everything in LogicMonitor."

"The dashboarding is very useful. Being able to create custom data sources is one of its biggest features which allows quick time to market with new features. If one of our vendors changes their data format or metrics that we should be monitoring, then we can quickly adjust to any changes in the environment in order to get a great user experience for our customers."

"Whenever we reach out to our customers, we give LogicMonitor as a dashboard to them so they don't need to monitor the hardware side separately. For example, if my service is running on their hardware X, that means they don't need to monitor hardware X and our services too. LogicMonitor has the capability of monitoring their hardware as well as our services. This is how LogicMonitor helps us."

"The alerting would be number one in my book. The thresholds for getting alerts for different criteria are pretty well-thought-out. We don't get many false positives or negatives on the alerting side. If we do get an email alert or some similar alert, we know that it is something that has to be looked at."

More LogicMonitor pros

"The most valuable feature of New Relic is its ease of use."

"Server uptime is its most valuable feature."

"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."

"The product allows the developer to see the actual problems in the applications."

"The stability of New Relic APM is very good."

"The most important thing is that it tells us where the latency in throughput and response time are."

"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

More New Relic pros

Cons

"The Wi-Fi side needs improvement."

"The technical support needs improvement."

"There is a lack of automation, especially in terms of remediating problems. The problem is seen and identified, but there is a need and a gap where LogicMonitor can help us automate the remediation of the problem."

"One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore, and anything that's connected below it or to it is also going to be offline, there is no need to alarm on those. In that situation it should create one ticket or one alarm for the parent. I know they're working towards that with their mapping technology, but it's not quite to that level where you can build out alarm logic or a correlation logic like that."

"We would like to see more functionality around mapping of topologies, in terms of networks. An improvement that we would like to see is added functionality to get more detail out of mapping. For example, if the LogicMonitor Collector identifies a connection between two network endpoints, it would be great to actually see which ports are connecting the two endpoints together. That functionality is something we greatly desire. It would actually make our documentation more dynamic in the sense that we wouldn't need to manually document. If this is something that the platform could provide, then this would be a great asset."

"LogicMonitor's reporting capabilities definitely could use an improvement. We have made do with the dashboarding and done what we can to make that work for our customers. However, there are definitely customers who would like a PDF or some kind of report along those lines, where we have been utilizing other tools to provide them. The out-of-the-box LogicMonitor reporting is the only thing that we have been less than impressed with."

"The dashboards can be improved. They are good, but there is a pain point. To show things to management, to explain pain points to other customers, to show them exactly where we can do better, the dashboarding could be better. Dashboards need to show the key things. Nobody is going to go into the ample details of Excel sheets or HTML."

"Dashboarding capabilities could be enhanced. It is cumbersome, you must do it all at once, and then you must repeat the process every now and then."

"One thing that could be really better is the mapping. Auvik is really good at it. They have a really nice way to give you a visual representation of your network, but in LogicMonitor, this functionality is not as powerful and as good as Auvik."

"One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting."

More LogicMonitor cons

"The solution could improve by having more network monitoring features, such as for all the infrastructure."

"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"There were some settings we had issues with."

"Compared to their competitors, they are missing some features at the moment."

"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."

"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."

More New Relic cons

Pricing and Cost Advice

"The solution is expensive."

"It definitely pays for itself in the amount of time we're not spending with false errors or things that we haven't quite dealt with monitoring. It has been good cost-wise."

"It is pretty expensive, but we now need one less full-time engineer. With on-prem, we used to have one more engineer in our department. That engineer has now moved to another department. Our capacity is better with this product than the previous one. It is easy for us to manage the sites. You have to choose between the standard account and the premium account. With the premium account, you get a lot more than the standard one, and you can also buy some extra features. It is a good thing to look at them because you would probably want to buy them. You should take your time and negotiate the price. They are easy. Like all cloud providers, they are able to discuss the price and if necessary, change the price."

"The features were very valuable to us because we could consolidate them into one platform and have a good user experience with the platform, our accounts, and the support team. That was the key driver for us. That was what we were looking for. We looked for a comprehensive solution that could provide advanced features all in one platform, and LogicMonitor was the solution that we chose. It definitely has a premium price. However, you are getting what you pay for in a very effective way. That was important in our decision-making.The features were very valuable to us because we could consolidate them into one platform and have a good user experience with the platform, our accounts, and the support team. That was the key driver for us. That was what we were looking for. We looked for a comprehensive solution that could provide advanced features all in one platform, and LogicMonitor was the solution that we chose. It definitely has a premium price. However, you are getting what you pay for in a very effective way. That was important in our decision-making."

"We pay for the enterprise tech support."

"We've had customers who have reduced their costs by not having multiple platforms for monitoring. That said, especially with super-large environments, the cost model for LogicMonitor is the one area where we run into issues."

"They are expensive for the cloud."

"LogicMonitor is competitively priced at the same level as other vendors, like Datadog."

"As a managed services provider, the licensing model that LogicMonitor provides us is excellent. We are able to scale up and scale down as needed. The pricing is reasonable for the amount of features and support that they provide."

More LogicMonitor pricing and cost advice

"The detection piece of it brings us a big return on investment."

"This solution required a license and it is better than some other competitors."

"I think the pricing is reasonable."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"I loved this product, but we can no longer afford it, so we dropped it."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

12%

Manufacturing Company

Government

Computer Software Company

23%

Financial Services Firm

10%

Manufacturing Company

Healthcare Company

Educational Organization

30%

Financial Services Firm

14%

Computer Software Company

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Juniper Mist Premium Analytics?

We can manage the entire system across the network and troubleshoot the pain points.

See all answers

What is your experience regarding pricing and costs for Juniper Mist Premium Analytics?

The solution is expensive. I rate the pricing an eight out of ten.

See all answers

What needs improvement with Juniper Mist Premium Analytics?

The technical support needs improvement.

See all answers

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others...

See all answers

What do you like most about LogicMonitor?

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't neces...

See all answers

What is your experience regarding pricing and costs for LogicMonitor?

The solution is not expensive.

See all answers

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems,...

See all answers

What do you like most about New Relic?

It allows the restriction of privileges and control of users.

See all answers

What needs improvement with New Relic?

The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licen...

See all answers

Comparisons

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Compared 45% of the time

Meraki Dashboard vs Juniper Mist Premium Analytics

Compared 24% of the time

InfluxDB vs Juniper Mist Premium Analytics

Compared 15% of the time

Cisco DNA Center vs Juniper Mist Premium Analytics

Compared 15% of the time

More Juniper Mist Premium Analytics Competitors

ScienceLogic vs LogicMonitor

Compared 9% of the time

SolarWinds NPM vs LogicMonitor

Compared 8% of the time

Zabbix vs LogicMonitor

Compared 8% of the time

OpsRamp vs LogicMonitor

Compared 5% of the time

Nagios Core vs LogicMonitor

Compared 4% of the time

More LogicMonitor Competitors

Dynatrace vs New Relic

Compared 16% of the time

Datadog vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 10% of the time

Grafana vs New Relic

Compared 9% of the time

Prometheus vs New Relic

Compared 6% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

Network Monitoring Software

June 2024

Download Juniper Mist Premium Analytics product report

Buyer's Guide

LogicMonitor

June 2024

Download LogicMonitor product report

Buyer's Guide

New Relic

June 2024

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Learn More

Juniper

LogicMonitor

New Relic

Overview

Juniper Mist Premium Analytics is a comprehensive network analytics solution that provides organizations with valuable insights into their network performance and user experience. The primary use case of this product is to enable IT teams to proactively monitor, troubleshoot, and optimize their network infrastructure.

The most valuable functionality of Juniper Mist Premium Analytics is its AI-driven insights and recommendations. Leveraging machine learning algorithms, it analyzes vast amounts of network data to identify anomalies, predict potential issues, and suggest remediation actions. This proactive approach helps organizations minimize network downtime, improve user experience, and optimize network performance.

By providing real-time visibility into network performance, Juniper Mist Premium Analytics helps organizations quickly identify and resolve network issues. It offers detailed analytics on network traffic, application performance, and user behavior, allowing IT teams to pinpoint the root cause of problems and take immediate action. This not only reduces troubleshooting time but also enhances overall network reliability.

Furthermore, Juniper Mist Premium Analytics enables organizations to optimize their network infrastructure. It provides insights into network capacity utilization, application usage patterns, and user behavior, allowing IT teams to make informed decisions about network design, resource allocation, and capacity planning. This helps organizations to ensure that their network is efficiently utilized and can support the growing demands of their users.

LogicMonitor, a unified observability platform, brings together comprehensive monitoring capabilities and enables observability across data centers, public/private clouds, and applications. LogicMonitor provides correlation, context, and clarity to understand the business impact and causes of complex IT incidents.

LogicMonitor is a SaaS-based unified observability platform that enables today’s digital enterprises to adopt a cloud-ready operating model for effectively meeting key business demands. The solution provides clarity across hybrid enterprise IT, and brings diverse IT and development teams together to solve complex problems. In addition, it enables IT to innovate faster while improving operations efficiency to the critical IT services they deliver.

LogicMonitor unifies IT teams around a single platform that allows for the collection, analysis, contextualization, and exploration of observable data in hybrid settings.

LogicMonitor Features

LogicMonitor has many valuable key features. Some of the most useful ones include:

A single source of truth for data onboarding, management, and exploration across infrastructure, apps, and IT stacks.

A robust ecosystem of community-supported LM modules to accelerate onboarding.

Provides an intuitive interface with dashboarding, reporting, and data exploration to regularly and effectively monitor and troubleshoot.

AIOps capabilities enable anomaly detection, early warning detection, and rapid root cause analysis for services, applications, and infrastructure.

Monitors across networks, systems, storage, and other IT infrastructure.

OpenTelemetry-based application microservices with business context and vendor independence.

Logging to aid infrastructure monitoring, anomaly identification, and troubleshooting.

LogicMonitor Benefits

There are many benefits to implementing LogicMonitor. Some of the biggest advantages the solution offers include:

Instantly resolve issues across DevOps and ITops teams with a single source of truth. Anticipate and discover problems early, eliminate dead ends in troubleshooting, and deploy more frequently with the confidence that hybrid IT is under control.
By evaluating IT data in real time for anomaly detection, you can gain predictive insights. Identify potential flaws by analyzing billions of metrics and data points from hundreds of IT devices and resources.
Consolidate monitoring across IT infrastructure and apps to save money and reduce risk. By replacing several point products, you can save money on licensing and maintenance.
Consolidate enterprise-scale and innovative capabilities into a single platform.
To enhance productivity, the solution offers complete visibility across the technological stack with insights, context, and correlation.

Reviews from Real Users

LogicMonitor stands out among its competitors for a number of reasons. Two major ones are its robust root cause analysis and its event correlation tool. PeerSpot users take note of the advantages of these features in their reviews:

Valentine C., Technical Service Delivery Manager at Sparx Solutions, writes of the solution, “As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform.” He adds, “I will rate it as a solid nine out of 10.”

Robert V., Teamlead at i-LEVEL ICT Solutions, notes, “One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot.”

New Relic

New Relic is a prominent application performance management (APM) and a real-time monitoring solution. This cloud-based platform is tailored for both small developers and large enterprises to track and optimize application performance.

New Relic's strength lies in its comprehensive toolset that enables developers to diagnose and resolve issues quickly, ensuring high uptime and optimal performance of applications. The platform offers a wide range of features including real-time application monitoring, detailed performance insights, customizable dashboards, and in-depth analytics. It supports numerous programming languages and integrates with existing development workflows, making it a versatile choice for diverse IT environments.

What are the key features of New Relic?

APM: Provides detailed insights into application performance, helping to identify bottlenecks and areas for improvement.
Infrastructure Monitoring: Monitors cloud, on-premises, and hybrid infrastructures to provide visibility into the health of servers and networks.
Real User Monitoring: Captures and analyzes end-user interactions to help understand the user experience across web and mobile applications.
Synthetic Monitoring: Uses simulated traffic to test and optimize websites and applications before they go live.
Dashboard and Visualization: Customizable dashboards that display key metrics and trends, facilitating quick decision-making and reporting.

When evaluating New Relic, you should focus on the ROI aspects such as improved application performance, reduced downtime, and enhanced customer satisfaction. The platform's ability to provide actionable insights helps to preemptively address potential issues, thereby saving costs and improving operational efficiency.

New Relic is widely implemented across various industries, including technology, e-commerce, finance, and media, where ensuring smooth application performance is critical to business success. Companies in these sectors use New Relic to gain a competitive edge by ensuring their digital services are reliable and perform at peak efficiency.

In summary, New Relic is an essential tool for businesses seeking to enhance their application performance through advanced monitoring and real-time analytics. Its comprehensive features and flexible pricing make it a suitable choice for organizations aiming to optimize their digital operations effectively.

Sample Customers

Information Not Available

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

LogicMonitor vs. New Relic

June 2024

Free Report: LogicMonitor vs. New Relic

Find out what your peers are saying about LogicMonitor vs. New Relic and other solutions. Updated: June 2024.

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