As of June 2024, in the Remote Access category, the mindshare of GoTo Resolve is 3.1%, up from 1.9% compared to the previous year. The mindshare of LogMeIn Pro is 1.5%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Unique Categories:

No other categories found

Featured Reviews

Ron Wickham

CEO at Computer Design Center

Sep 29, 2020

Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system

The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running. We have to have it run as a service with the computer so that we can do certain things and use certain functions. As far as the unattended session is concerned, we're able to connect to people's computers without them actually doing anything. We're able to connect to servers and other systems when there's nobody there.

Read full review

Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Jun 27, 2023

Good remote services feature and easy to setup

I primarily used LogMeIn Pro for remote services. It allowed me to remotely access and troubleshoot computers without having to go on-site The solution has greatly facilitated the ability to repair computers remotely. The remote services feature is definitely the most valuable, along with the…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"It must have been straightforward. My IT person set it up for me. It is a friendly program."

"I can login to my office computer, go into all of my software, and work from a remote location."

"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."

More LogMeIn Pro pros

Cons

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"The high pricing of the product is its only shortcoming that needs improvement."

More LogMeIn Pro cons

Pricing and Cost Advice

"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

More LogMeIn Pro pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

787,779 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

12%

Healthcare Company

11%

Manufacturing Company

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about LogMeIn Pro?

The remote services feature is definitely the most valuable, along with the capability to print remotely.

See all answers

What is your experience regarding pricing and costs for LogMeIn Pro?

The only issue is that they could have a tier between 10 seats and 50. But for 10 seats, the price is fair.

See all answers

What needs improvement with LogMeIn Pro?

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was ...

See all answers

Comparisons

LogMeIn Rescue vs GoTo Resolve

Compared 61% of the time

TeamViewer vs GoTo Resolve

Compared 13% of the time

GoToMyPC vs GoTo Resolve

Compared 9% of the time

Microsoft Remote Desktop Services vs GoTo Resolve

Compared 8% of the time

Splashtop Remote Support vs GoTo Resolve

Compared 4% of the time

More GoTo Resolve Competitors

Microsoft Remote Desktop Services vs LogMeIn Pro

Compared 32% of the time

LogMeIn Rescue vs LogMeIn Pro

Compared 12% of the time

BeyondTrust Remote Support vs LogMeIn Pro

Compared 11% of the time

ConnectWise ScreenConnect vs LogMeIn Pro

Compared 11% of the time

More LogMeIn Pro Competitors

Product Reports

Buyer's Guide

Remote Access

June 2024

Download GoTo Resolve product report

Buyer's Guide

LogMeIn Pro

June 2024

Download LogMeIn Pro product report

Also Known As

GoToAssist

No data available

Learn More

LogMeIn

Overview

GoTo Resolve, is a comprehensive IT management and support software designed for SMBs and MSPs. It integrates remote access and support, allowing IT professionals to diagnose and fix issues remotely. The platform includes Remote Monitoring and Management (RMM) to proactively monitor IT system health and automate routine tasks, with a free tier available. Additionally, it features a customizable help desk ticketing system with mobile access for agents. GoTo Resolve streamlines IT tasks by providing a centralized solution for remote access, IT management, and support.

Helping people and businesses access their digital lives from virtually anywhere, on any device.

Sample Customers

Information Not Available

The North Face, Slingbox, Lutron, The Weather Company

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: June 2024.

DOWNLOAD NOW

787,779 professionals have used our research since 2012.

See our list of best Remote Access vendors.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.