Dell CloudIQ vs OpsRamp comparison

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Dell CloudIQ

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Executive Summary

We performed a comparison between Dell CloudIQ and OpsRamp based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Dell CloudIQ vs. OpsRamp Report (Updated: June 2024).

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Dell CloudIQ vs. OpsRamp

June 2024

Helped 787,817 peers since 2012

Categories and Ranking

Dell CloudIQ

Ranking in IT Infrastructure Monitoring

42nd

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

OpsRamp

Ranking in IT Infrastructure Monitoring

17th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Event Monitoring (4th), AIOps (6th)

Mindshare comparison

As of June 2024, in the IT Infrastructure Monitoring category, the mindshare of Dell CloudIQ is 1.1%, up from 1.0% compared to the previous year. The mindshare of OpsRamp is 2.6%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Unique Categories:

No other categories found

Event Monitoring

12.4%

AIOps

10.1%

Featured Reviews

Yaswanth Yathaluru

Sr. Storage & Backup Engineer at a retailer with 10,001+ employees

Oct 17, 2022

Easily visualize your environment's performance and forecast its capacity

Our company uses the solution for forecasting capacity and performance via cloud visualization that is maintained by Dell. The solution is a maintenance tool that is used by our storage and backup teams to view PowerScale and our cloud. The tool for forecasting capacity is valuable. PowerScale…

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Venkata Anil

Sr. Technical Architect

Jul 6, 2022

User-friendly, mature, efficient, and reasonably priced

There is definitely room for improvement. Not every tool, particularly OpsRamp, is 100 percent accurate. There are two features that I personally recommend the OpsRamp team look into. One example is a mature ITSM product. They currently have an internal ITSM. They also have contracts with third-party vendors such as ServiceNow and Service Desk, where you can integrate those applications into OpsRamp and use ITSM. OpsRamp has its own ITSM platform that if it could or would improve the performance of utilizing or the maturity of that particular ITSM for change management or incident management, it should really help an individual to kill two birds with one shot. Purchasing monitoring and alerting licenses allows them to use ITSM without spending the extra money to integrate other tools such as ServiceNow, or Service Desk, for example. The second area for improvement, in my opinion, is that because they are already cloud-centric, whether it is infrastructure, Azure or AWS, or on-premises platforms, they can create their own self-service portal and tie it up to any cloud in the sense that if I am a vendor who is willing to use any cloud in the future, I can just log into the self-service portal from OpsRamp and go ahead and deploy the resources from the cloud, such as building instances, adding storage, deleting storage, adding security, and so on. A single one-stop-shop for OpsRamp, a self-service portal where you could go ahead and deploy resources, enable monitoring, and create an ITSM portal for it. And, near the end, you can also make it so the patching is all done. It has been planned to be a one-stop-shop for everything. I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best thing about this solution is that you can check for the infrastructure and system updates that you might need to be compliant with the Cloud."

"Mobile application is the most valuable feature for us. We can monitor all the storages on our phones. It's really good."

"Fewer vulnerabilities have been observed in the four years we have used the solution."

"The tool for forecasting capacity is valuable."

"Has really nice roll-up dashboards."

"The most valuable feature of this solution in my experience, is that the available reporting is quite accurate."

"Predictive analysis is a valued feature."

"Most features work fine."

"The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds."

"The technical support is fantastic, and they are fast to respond."

"We find the products seamless integration with Zendesk to be extremely valuable to our business."

"The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area."

"The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful."

More OpsRamp pros

Cons

"PowerScale is the only file system offered and that is limiting."

"The reporting capabilities of this solution could be improved."

"In terms of improvement, they should enhance the product range."

"Doesn't do well in terms of integrating with technologies other than Dell."

"Supporting legacy systems is an area that can be improved."

"We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs."

"We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly. Since clients want patches applied as soon as possible, we manually patch those remaining devices."

"OpsRamp could improve the critical alerts. We have been receiving some false alerts when monitoring. For example, the alert shows the site is down, but when we try to do manual access to the URL, it's accessible."

"The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out."

"OpsRamp cannot be scaled for big and large company deployments."

"What's lacking in OpsRamp is process automation, and if there is, I wish there could be more of it, other than just spikes, or it would be better if the alerts can be generated based on different matrices. That option is absent in OpsRamp at the moment, and it would be valuable if that could be provided in the solution, especially if there's any kind of security issue in the VM."

"An area of improvement would be application monitoring."

"Automation is currently quite complex and needs to be improved."

More OpsRamp cons

Pricing and Cost Advice

"The solution is more expensive than NetApp which offers file systems in various price ranges."

"I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."

"OpsRamp is a cost-effective solution."

"You pay it for a year and you'll have full access to the entire platform, not only for monitoring and alerting, you will have access to the entire platform, and whatever technology they develop will be made available to you."

"There is an annual licensing fee to use OpsRamp."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

14%

Financial Services Firm

11%

Legal Firm

Computer Software Company

17%

Manufacturing Company

13%

Financial Services Firm

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Dell CloudIQ?

Fewer vulnerabilities have been observed in the four years we have used the solution.

What needs improvement with Dell CloudIQ?

I observed that legacy systems are not supported. For example, the latest Dell EMC Unity series storage is supported, and the pioneer storage of Dell EMC, VNX unfortunately, is not supported on Del...

What is your primary use case for Dell CloudIQ?

Dell EMC's storage came with a proprietary solution. I deployed it in-house with Dell CloudIQ and integrated it with the EMC ESRS. Through that, we indirectly reached the cloud solution of IQ. We u...

What do you like most about OpsRamp?

Most features work fine.

What is your experience regarding pricing and costs for OpsRamp?

OpsRamp is a cost-effective solution.

What needs improvement with OpsRamp?

There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time,...

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Product Reports

IT Infrastructure Monitoring

May 2024

Download Dell CloudIQ product report

Download OpsRamp product report

June 2024

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Dell Technologies

Overview

CloudIQ is a no cost Software-as-a-Service (SaaS) offering that provides a simple monitoring interface for an unlimited number of Unity systems. CloudIQ accesses data in near real time to enable monitoring and troubleshooting for Unity systems.

OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.

OpsRamp Features

OpsRamp has many valuable key features. Some of the most useful ones include:

Modern infrastructure monitoring: OpsRamp provides end-to-end visibility across applications, data centers, public clouds, point tools, and more.

Intelligent incident management: With this OpsRamp feature, you gain better problem identification, impact analysis, and first response for incidents with a streamlined process. This leads to proactive resolution and automated remediation that natively integrates with your ITSM tools.

Modern IT operations management: OpsRamp can help you consolidate your multiple point tools with its modern, SaaS-based IT operations platform. The solution can combine artificial intelligence, hybrid infrastructure monitoring, incident remediation, and service and topology mapping, so it can easily evolve with your organization

Service-centric AIOps: OpsRamp gives you the ability to examine your incidents, establish a tight feedback loop between your different teams, and reduce alert floods. Additionally, the solution enables your organization to deliver quick resolutions by using OpsQ, its artificial intelligence-powered event management engine.

Cloud migration: OpsRamp is a true multi-tenant, multi-tier SaaS platform that helps you move more applications and workloads to the cloud faster.

Curated dashboards: By using OpsRamp, IT teams can build curated dashboards using PromQL queries. A central dashboard repository can also be created if needed, and dashboards can be reused for shared IT services as necessary.

Topology maps: With OpsRamp’s service-aware topology maps, you are able to keep track of your entire hybrid IT infrastructure, enabling you to troubleshoot issues by using real-time dependencies for hybrid services.

OpsRamp Benefits

There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:

Autodiscovery: OpsRamp auto-discovers multi-cloud and on-premises infrastructure across your IT environment and maps it to your IT services.

Multi-cloud telemetry and real-time events: The solution captures multi-cloud telemetry and real-time events as they occur so that your organization is able to make data-driven decisions by using the right performance and consumption insights.

Take action faster: OpsQ, the solution’s AIOps event management engine, drives faster incident resolution and helps reduce MTTD/MTTR of business-critical services.

Improved efficiency: OpsRamp helps deliver IT operations as a service. With the platform, you can automate workloads, manage multi-cloud costs, and see your IT operations become more efficient.

Flexible integrations: With OpsRamp, you do not have to get rid of your existing tools. The OpsRamp platform can consolidate them all into one contextual view using the metrics that matter most.

Monitoring integration support: OpsRamp delivers monitoring integration support for more than 150 cloud services across the leading three cloud providers: Amazon Web Services, Microsoft Azure, and Google Cloud.

Sample Customers

North Carolina State University

Epsilon, CloudBrix, GreenPages, NIIT Technologies