ConnectWise ScreenConnect vs LogMeIn Rescue comparison

ConnectWise ScreenConnect
Read 37 ConnectWise ScreenConnect reviews
  • 1,785 Views
  • 1,197 Comparison Views
92% willing to recommend
LogMeIn Rescue
Read 20 LogMeIn Rescue reviews
  • 2,354 Views
  • 1,480 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between ConnectWise ScreenConnect and LogMeIn Rescue based on real PeerSpot user reviews.

Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed ConnectWise ScreenConnect vs. LogMeIn Rescue Report (Updated: June 2024).
Buyer's Guide
ConnectWise ScreenConnect vs. LogMeIn Rescue
June 2024
Download the complete report
Helped 787,817 peers since 2012
 

Categories and Ranking

ConnectWise ScreenConnect
Ranking in Remote Access
8th
Average Rating
8.4
Number of Reviews
37
Ranking in other categories
Virtual Meetings (8th)
LogMeIn Rescue
Ranking in Remote Access
13th
Average Rating
9.0
Number of Reviews
20
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2024, in the Remote Access category, the mindshare of ConnectWise ScreenConnect is 1.1%, down from 3.0% compared to the previous year. The mindshare of LogMeIn Rescue is 2.9%, down from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
Unique Categories:
Virtual Meetings
0.6%
No other categories found
 

Featured Reviews

Todd Blake - PeerSpot reviewer
May 9, 2023
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
Read full review
SachinAnikar - PeerSpot reviewer
Oct 6, 2023
A highly stable and scalable remote tool that can be used for remote solutions
LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is really easy to deploy."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"Unattended access is the most important feature."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
More ConnectWise ScreenConnect pros
"It is very straightforward to set up, use, install, and transfer sessions."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"I will say 100% in five years, I do not think we have had to use technical support for anything."
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."
"​The initial setup is easy. If you want the desktop program, you just download and install it."
"​Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."
"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."
More LogMeIn Rescue pros
 

Cons

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"The recent redesign has made it slower and basically worthless."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"I really didn't care for the onboarding process and it is something that should be improved."
More ConnectWise ScreenConnect cons
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"The solution’s pricing could be improved."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"​The interface is not ​user-friendly. It looks a little outdated.​ I think the options are there. I think just the layout needs improvement.​"
"They need to improve their technical support."
More LogMeIn Rescue cons
 

Pricing and Cost Advice

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
"We pay $3,000 USD for the service, yearly upfront."
"Make sure you have enough licensing for all the techs that you have."
"I download the product for free with ConnectWise RMM's license."
"We pay $85 per month for each user for a ConnectWise package with multiple solutions."
"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."
"It is priced fairly."
More ConnectWise ScreenConnect pricing and cost advice
"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
"It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​"
"The pricing is worth the value."
"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."
"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."
More LogMeIn Rescue pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
See recommendations
787,817 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
9%
Healthcare Company
9%
Manufacturing Company
7%
Manufacturing Company
13%
Computer Software Company
11%
Financial Services Firm
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ConnectWise Control?
The product is really easy to deploy.
See all answers
What is your experience regarding pricing and costs for ConnectWise Control?
I download the product for free with ConnectWise RMM's license.
See all answers
What needs improvement with ConnectWise Control?
All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...
See all answers
What do you like most about LogMeIn Rescue?
LogMeIn is a remote tool that I use for remote solutions.
See all answers
What is your experience regarding pricing and costs for LogMeIn Rescue?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
See all answers
What needs improvement with LogMeIn Rescue?
The solution’s pricing could be improved.
See all answers
 

Comparisons

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect Logo
Microsoft Remote Desktop Services vs ConnectWise ScreenConnect
Compared 38% of the time
Check Point Remote Access VPN vs ConnectWise ScreenConnect Logo
Check Point Remote Access VPN vs ConnectWise ScreenConnect
Compared 24% of the time
TeamViewer vs ConnectWise ScreenConnect Logo
TeamViewer vs ConnectWise ScreenConnect
Compared 13% of the time
LogMeIn Pro vs ConnectWise ScreenConnect Logo
LogMeIn Pro vs ConnectWise ScreenConnect
Compared 8% of the time
BeyondTrust Remote Support vs ConnectWise ScreenConnect Logo
BeyondTrust Remote Support vs ConnectWise ScreenConnect
Compared 8% of the time
More ConnectWise ScreenConnect Competitors
GoTo Resolve vs LogMeIn Rescue Logo
GoTo Resolve vs LogMeIn Rescue
Compared 39% of the time
Microsoft Remote Desktop Services vs LogMeIn Rescue Logo
Microsoft Remote Desktop Services vs LogMeIn Rescue
Compared 16% of the time
TeamViewer vs LogMeIn Rescue Logo
TeamViewer vs LogMeIn Rescue
Compared 13% of the time
VNC Connect vs LogMeIn Rescue Logo
VNC Connect vs LogMeIn Rescue
Compared 7% of the time
LogMeIn Central vs LogMeIn Rescue Logo
LogMeIn Central vs LogMeIn Rescue
Compared 6% of the time
More LogMeIn Rescue Competitors
 

Product Reports

Buyer's Guide
ConnectWise ScreenConnect
June 2024
ConnectWise ScreenConnect reportDownload ConnectWise ScreenConnect product report
Buyer's Guide
LogMeIn Rescue
June 2024
LogMeIn Rescue reportDownload LogMeIn Rescue product report
 

Also Known As

ConnectWise Control, ScreenConnect
No data available
 

Learn More

ConnectWise
LogMeIn
 

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

 

Sample Customers

Jon Rosen Systems
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Buyer's Guide
ConnectWise ScreenConnect vs. LogMeIn Rescue
June 2024
Free Report: ConnectWise ScreenConnect vs. LogMeIn Rescue
Find out what your peers are saying about ConnectWise ScreenConnect vs. LogMeIn Rescue and other solutions. Updated: June 2024.
DOWNLOAD NOW
787,817 professionals have used our research since 2012.
See our ConnectWise ScreenConnect vs. LogMeIn Rescue report.
See our list of best Remote Access vendors.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.