We performed a comparison between LogMeIn Rescue and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."it's very easy to use, it's very efficient."
"It works with different operating systems, I can connect to a PC or Mac."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."
"LogMeIn is a remote tool that I use for remote solutions."
"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."
"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."
"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."
"The solution works on Microsoft servers."
"The most valuable feature is that it gives me full accessibility to my servers."
"The solution offers good value for money."
"It's part of the Microsoft Operating system and is free."
"The performance meets our requirements and the stability is good."
"It's simple to set up."
"In terms of the valuable features, I like the profile, the new version is really good."
"Microsoft Remote Desktop Services is scalable."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"Updates sometimes impact the application and we have system crashes."
"We find the services are not as transparent as we would like for our integration with Citrix."
"There are problems with using Microsoft Teams within a virtual desktop on a mobile device."
"We'd like more granular security control of the desktop services."
"We'd like them to continue to improve on security."
"Microsoft Remote Desktop Services could improve by having graphical acceleration."
"The user interface needs improvement."
"The performance depends on connectivity."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. LogMeIn Rescue is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". LogMeIn Rescue is most compared with GoToAssist, TeamViewer, LogMeIn Central, VNC Connect and LogMeIn Pro, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access. See our LogMeIn Rescue vs. Microsoft Remote Desktop Services report.
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