Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs GoTo Resolve comparison

GoTo Resolve
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100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and GoTo Resolve based on real PeerSpot user reviews.

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Buyer's Guide
Remote Access
June 2024
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Categories and Ranking

Citrix DaaS (formerly Citri...
Ranking in Remote Access
3rd
Average Rating
8.4
Number of Reviews
92
Ranking in other categories
Application Virtualization (1st), Virtual Desktop Infrastructure (VDI) (4th), Desktop as a Service (DaaS) (1st)
GoTo Resolve
Ranking in Remote Access
25th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2024, in the Remote Access category, the mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 3.2%, down from 7.2% compared to the previous year. The mindshare of GoTo Resolve is 3.1%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
Unique Categories:
Application Virtualization
14.4%
Virtual Desktop Infrastructure (VDI)
0.7%
 

Featured Reviews

MR
Mar 13, 2023
Secure, stable, but is expensive
We use the solution for our remote employees to access their information The solution helps us with our ERP. The most valuable feature is how secure the solution is. The cost of the solution is high and has room for improvement. The initial setup has room for improvement. I have been using the…
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RW
Sep 29, 2020
Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system
The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running. We have to have it run as a service with the computer so that we can do certain things and use certain functions. As far as the unattended session is concerned, we're able to connect to people's computers without them actually doing anything. We're able to connect to servers and other systems when there's nobody there.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Citrix is used by many organizations to make it possible to streamline the way different developers work together from different locations."
"The most valuable feature has to be the non-persistent desktop. If one of my users messes something up and blows away their desktop, it goes back to what it was originally, before they had an issue."
"I use Citrix DaaS to connect to devices."
"The product is stable."
"It has the best remote working features."
"The most valuable feature is the desktop experience so that users don't see much difference between the remote desktop and the local desktop... It also provides virtualization for high-end graphics so that they can be displayed. AutoCAD can be done on Citrix. The graphics are very good."
"The most valuable feature is the gateway to a remote connection, to a physical or a virtual PC. Compared to a normal VPN client and connection, the connection via Citrix is more stable and does not consume as much network bandwidth."
"There are many features that I like, but the stability over the Internet is exceptional. Even if there's bandwidth fluctuation or network jitter, it performs well, offering a seamless experience to end-users without noticeable disruptions."
More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pros
"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
 

Cons

"They need to adapt more quickly to the latest additions to the Microsoft operating system. If Windows 10 comes out with a new version, there are compatibility issues and it takes them a lot of time to release an update."
"If anything could be improved, it might be some of the Director functionality, and some of the dashboard customization, or the overall Director customization."
"I would like to see simplification in the management of the on-prem infrastructure component of Citrix DaaS, particularly in the studio tool used to manage the DaaS infrastructure."
"Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent."
"The initial setup has room for improvement."
"The monitoring and management is in need of improvement."
"I think they can improve the troubleshooting to make it easier for users to solve problems on their own. For example, it could provide an error code and some instructions on how to reconnect to the database or do something proactive to fix the issue with the system."
"Tech support can be slow if you do not receive help from the US representatives."
More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) cons
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
 

Pricing and Cost Advice

"It is quite expensive, but so are the competitors on the market."
"In terms of pricing with the Citrix Virtual Apps and Desktops, I think it has gotten better over the years. Citrix has found more dynamic ways to be able to revive licensing models that fit many different scenarios that organizations have. We have been able to evolve our own licensing over the years to accommodate our situations between concurrent versus user device licenses. Now, when we move into the Citrix Workspace realm, we definitely have some awesome options there."
"The solution is affordable."
"Their licensing model used to be on a per-year basis, where you would negotiate the cost per user for a year. For instance, if you had 25,000 users, you could negotiate the cost accordingly. However, they are transitioning to a subscription-based model where the cost is incurred monthly."
"It's my understanding that the solution license fee for each user is around $300 US. If we buy a personal laptop for each employee every five years, then the total cost is five times $300 US, or $1,500 USD. So we could buy 100 personal laptops instead of the Citrix solution."
"The solution is expensive and I give the cost a four out of ten."
"We're paying for a standard license and, in my view, the price is too high. I would be satisfied with it if it were reduced by about 20-30%. Right now, I would rate the pricing a five out of ten."
"The Citrix licensing scheme is really straightforward and simple. It doesn't have hidden costs. You get what you pay for. It is easy to understand what is on the product, so it's simple to get a clear idea of how much it costs. Licensing is not an issue."
More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pricing and cost advice
"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
11%
Government
8%
Manufacturing Company
7%
Computer Software Company
12%
Healthcare Company
12%
Manufacturing Company
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Citrix Virtual Apps and Desktops?
My focus has primarily been on publishing virtual applications.
See all answers
What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
See all answers
What needs improvement with Citrix Virtual Apps and Desktops?
The Citrix DaaS application is a bit heavy when it comes to mobile access, and it should function more smoothly. For example, the Citrix mobile app takes a long time to log in and should work even ...
See all answers
Ask a question
Earn 20 points
 

Comparisons

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Compared 13% of the time
VMware Horizon View vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Logo
VMware Horizon View vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
Compared 12% of the time
Citrix Workspace vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Logo
Citrix Workspace vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
Compared 10% of the time
Amazon WorkSpaces vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Logo
Amazon WorkSpaces vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
Compared 10% of the time
Apache Guacamole vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Logo
Apache Guacamole vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
Compared 8% of the time
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Compared 61% of the time
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Compared 13% of the time
GoToMyPC vs GoTo Resolve Logo
GoToMyPC vs GoTo Resolve
Compared 9% of the time
Microsoft Remote Desktop Services vs GoTo Resolve Logo
Microsoft Remote Desktop Services vs GoTo Resolve
Compared 8% of the time
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LogMeIn Pro vs GoTo Resolve
Compared 5% of the time
More GoTo Resolve Competitors
 

Product Reports

Buyer's Guide
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
June 2024
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) reportDownload Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) product report
Buyer's Guide
Remote Access
June 2024
GoTo Resolve reportDownload GoTo Resolve product report
 

Also Known As

Citrix Virtual Apps and Desktops, XenDesktop, XenApp (Citrix Virtual Apps)
GoToAssist
 

Learn More

Citrix
LogMeIn
 

Overview

Enable secure, flexible work with the leader in virtual apps and desktops

Deliver desktop as a service (DaaS) from any cloud or datacenter

Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.

GoTo Resolve, is a comprehensive IT management and support software designed for SMBs and MSPs. It integrates remote access and support, allowing IT professionals to diagnose and fix issues remotely. The platform includes Remote Monitoring and Management (RMM) to proactively monitor IT system health and automate routine tasks, with a free tier available. Additionally, it features a customizable help desk ticketing system with mobile access for agents. GoTo Resolve streamlines IT tasks by providing a centralized solution for remote access, IT management, and support.

 

Sample Customers

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Information Not Available
Buyer's Guide
Remote Access
June 2024
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