The support provided is okay. It depends on the use cases. Especially for cloud applications, R&D or other specialized areas, my main concern is with the local market. We need to ensure that the SLAs for local cloud applications match those for international cloud applications. Whenever there is an issue on the local cloud, it must have an SLA similar to that of the managed services SLAs in other regions. Most of the tenders we receive are managed services tenders. To deliver such services, we need to have certain tools. These tools must have appropriate SLAs. The resolution time must be part of the SLA, and the escalation must be time-bound. It needs to be applied both internationally and locally.
