BMC Helix Monitor vs BMC TrueSight Operations Management comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BMC Helix Monitor
Ranking in Event Monitoring
6th
Average Rating
9.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
BMC TrueSight Operations Ma...
Ranking in Event Monitoring
1st
Average Rating
8.2
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (16th), IT Infrastructure Monitoring (19th), Cloud Monitoring Software (16th), AIOps (9th)
 

Mindshare comparison

As of June 2024, in the Event Monitoring category, the mindshare of BMC Helix Monitor is 14.0%, up from 12.4% compared to the previous year. The mindshare of BMC TrueSight Operations Management is 14.5%, down from 16.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
Unique Categories:
No other categories found
Application Performance Monitoring (APM) and Observability
1.1%
IT Infrastructure Monitoring
1.0%
 

Featured Reviews

MS
Jul 25, 2023
The product is a top-rated monitoring tool, but it needs to improve its pricing and ease of use
The support provided is okay. It depends on the use cases. Especially for cloud applications, R&D or other specialized areas, my main concern is with the local market. We need to ensure that the SLAs for local cloud applications match those for international cloud applications. Whenever there is an issue on the local cloud, it must have an SLA similar to that of the managed services SLAs in other regions. Most of the tenders we receive are managed services tenders. To deliver such services, we need to have certain tools. These tools must have appropriate SLAs. The resolution time must be part of the SLA, and the escalation must be time-bound. It needs to be applied both internationally and locally.
Danny Quezada - PeerSpot reviewer
Jul 13, 2023
Helps to monitor servers, databases, Windows, Linux, and web services
I use the solution to monitor servers, databases, Windows, Linux, and web services.  The solution helps my customer monitor the Oracle database for logs.  The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems.  I have been…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."
"It is evolving more and more into artificial intelligence."
"The service operations monitoring features are valuable."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The major advantage of the product is estate management."
 

Cons

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."
"The product must provide more information and dashboards."
"The initial setup of the solution is complex."
"The solution's support service could be better."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"The solution is a little obsolete."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
 

Pricing and Cost Advice

"The product’s price could be improved."
"Pricing is very high."
"The cost depends on the usage."
"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
report
Use our free recommendation engine to learn which Event Monitoring solutions are best for your needs.
787,817 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
13%
Energy/Utilities Company
7%
Healthcare Company
6%
Financial Services Firm
22%
Computer Software Company
13%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC Helix Monitor?
The service operations monitoring features are valuable.
What is your experience regarding pricing and costs for BMC Helix Monitor?
The product’s price could be improved. The company is quite flexible with pricing. Legacy products need to revise their pricing strategy without losing their position in the market. The legacy mode...
What needs improvement with BMC Helix Monitor?
The world is moving to smart AI. The product must provide more information and dashboards.
What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
 

Also Known As

Helix Monitor
ProactiveNet, TrueSight Operations Management
 

Learn More

 

Overview

 

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Find out what your peers are saying about BMC Helix Monitor vs. BMC TrueSight Operations Management and other solutions. Updated: May 2024.
787,817 professionals have used our research since 2012.