BeyondTrust Remote Support vs Devolutions Remote Desktop Manager comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Remote Access
9th
Average Rating
9.0
Number of Reviews
32
Ranking in other categories
Privileged Access Management (PAM) (11th)
Devolutions Remote Desktop ...
Ranking in Remote Access
26th
Average Rating
9.8
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2024, in the Remote Access category, the mindshare of BeyondTrust Remote Support is 3.8%, down from 4.1% compared to the previous year. The mindshare of Devolutions Remote Desktop Manager is 1.9%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
Unique Categories:
Privileged Access Management (PAM)
1.0%
No other categories found
 

Featured Reviews

Justin Glasscock - PeerSpot reviewer
Aug 17, 2022
You can connect to a system without end-user interaction.
I would say setting up the cloud version was fairly straightforward. BeyondTrust stood up the application and then handed it over just kind of blank, the company at the time did not want to pay the implementation cost. So integrated it with Azure for single sign on, set up the group policies, I would say it was pretty straightforward. So it was kind of an ongoing. Once we got the initials set up and core administrators that would be using the tool set up with local accounts, it did become a more back burner task. I was able to work on it as I was had free time from other tasks. I would say really getting it to the basic usability point of being able to log in on the tool and to be able to connect and help somebody was within a couple hours and then developing the customizations, client deployment installations via group policy, transitioning from using local accounts to Azure AD accounts. If able to tackle in one sitting, probably would've been a few days, but since it was using more free time from other tasks, it was an ongoing process that took weeks and even into a couple of months to kind of get to a very nice deployment flow where everything was set up and easily usable and easy to onboard somebody else into the tool. Just one person really. Just me.
BL
Nov 6, 2018
Best remote connection manager you can use today
I use RDM to manage 99% of my remote connections, such as RDP, SSH, SCP File Transfer, iDRAC, iLO, VMware vSphere Web Client, VMware vSphere Client, URLs, etc RDM has enabled me to do most of my work in one place. This helps me be able to have an RDP session open to a server in one tab and an…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"One credential can be used to access VPN, RDS, and more."
""Inherited" function for credentials - Configure the desired credential at one (top) location, and use the Inherited function on all sub-connections that should use this credential."
"The ability to have all the connection information in one location saves so much time from trying to manage the same information across different applications."
"Makes me instantly more focused on resolving the issue rather than getting to the issue."
"Initial setup was very straightforward."
"Devolutions's team is constantly making improvements to their products. If you submit a feature request, they are usually quick to implement it."
"Setup and installation was simple."
"Allows us to configure limited access to resources with the security-based role feature (which we use for trainees and new employees)."
 

Cons

"In the next release, I would like remote access to Chrome included."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"​The possibility to integrate a chatbot would take this product to the next level​."
"Lacks some kind of voice communication option."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."
"If there was a way to streamline the process, it would make it nice."
"Maybe some clipboard functions could be added along with integration of different software."
"The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"Sometimes when updating, the install window is on top of the prompt to close the application."
"The filing system of connections is a little clunky, but is completely functional."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
 

Pricing and Cost Advice

"BeyondTrust Remote Support is a very expensive product."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"Bomgar has a very fair pricing structure."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free Enterprise License."
"Setup costs for most people is negligible."
"The Free Edition is completely free. You can try also the Enterprise Edition for 30 days for free."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
10%
Government
10%
Manufacturing Company
6%
Computer Software Company
16%
Government
12%
Financial Services Firm
10%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
What needs improvement with BeyondTrust Remote Support?
The local partners for BeyondTrust Remote Support are not enough in numbers. There are not enough product partners in Turkey, making it difficult for me to get assistance. The aforementioned area c...
What advice do you have for others considering BeyondTrust Remote Support?
I can recommend the product, but it is important to note that it is expensive. Though I am not a very good expert with BeyondTrust Remote Support, I think one can get and use another product very c...
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Also Known As

Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
HBO, 20th Century Fox, U-Haul, Nasdaq, IBM, Sony, SAP, Prada, Nike, Nokia, EY, Tesla, Fidelity, Space-X, Caterpillar, Maersk, Du Pont, MLS, Bosch, Bridestone, Red Bull
Find out what your peers are saying about BeyondTrust Remote Support vs. Devolutions Remote Desktop Manager and other solutions. Updated: June 2024.
787,817 professionals have used our research since 2012.