We performed a comparison between BeyondTrust Remote Support and TeamViewer Tensor based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"This is a very secure product."
"The solution is stable."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"We are able to be more effectively connected to computers and servers all over the world."
"Offers a secure method of access without having to install agents everywhere."
"Remote desktop sharing is one valuable feature of the solution."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"The most valuable feature of TeamViewer Tensor is the remote access."
"Although the learning curve is steep, the product is well-documented."
"Lacks some kind of voice communication option."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"The solution could include more AI (Artificial Intelligence)."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while TeamViewer Tensor is ranked 8th in Remote Access with 4 reviews. BeyondTrust Remote Support is rated 9.0, while TeamViewer Tensor is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and ConnectWise ScreenConnect, whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, Parallels Access, LogMeIn Rescue and Microsoft Remote Desktop Services. See our BeyondTrust Remote Support vs. TeamViewer Tensor report.
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