We performed a comparison between BeyondTrust Remote Support and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"We are able to be more effectively connected to computers and servers all over the world."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"Offers a secure method of access without having to install agents everywhere."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"It's pretty stable."
"It's simple and easy to use."
"The solution is user-friendly and has a good user experience."
"I give the stability a nine out of ten."
"It's largely stable."
"I like the way it can assess our system."
"The performance is one of the main features of this solution."
"The most valuable features of the solution are ease of use and the simple environment."
"Although the learning curve is steep, the product is well-documented."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"Lacks some kind of voice communication option."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong."
"The solution isn't as good as the Citrix option."
"Microsoft Remote Desktop Services needs to improve its security."
"Updates sometimes impact the application and we have system crashes."
"We are searching for a product with better remote access and remote sessions."
"The only issue I experienced was with the initialization of the session, which affected the stability of the solution."
"Lacks a notification feature when internet is down."
"We've had issues with security breaches."
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BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and TeamViewer Tensor, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). See our BeyondTrust Remote Support vs. Microsoft Remote Desktop Services report.
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