Alemba vFire vs Clarity SM comparison

Alemba vFire
Read 3 Alemba vFire reviews
  • 482 Views
  • 297 Comparison Views
100% willing to recommend
Clarity SM
Read 107 Clarity SM reviews
  • 690 Views
  • 428 Comparison Views
85% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Alemba vFire and Clarity SM based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Alemba vFire vs. Clarity SM Report (Updated: June 2024).
Buyer's Guide
Alemba vFire vs. Clarity SM
June 2024
Download the complete report
Helped 787,779 peers since 2012
 

Categories and Ranking

Alemba vFire
Ranking in IT Service Management (ITSM)
26th
Average Rating
7.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Clarity SM
Ranking in IT Service Management (ITSM)
18th
Average Rating
7.8
Number of Reviews
107
Ranking in other categories
Help Desk Software (22nd)
 

Mindshare comparison

As of June 2024, in the IT Service Management (ITSM) category, the mindshare of Alemba vFire is 1.4%, up from 1.1% compared to the previous year. The mindshare of Clarity SM is 1.3%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
Unique Categories:
No other categories found
Help Desk Software
1.0%
 

Featured Reviews

MD
Feb 2, 2022
Fulfills all IT management needs, simple setup, but could be more user-friendly
Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.
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Türker Kara - PeerSpot reviewer
Feb 24, 2023
Quite good back-end architecture for end users but the API is very, very bad
Our company uses the solution for system, program, service request, change, and knowledge-based management.  We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations.  We have about…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"Incident Management is the most valuable feature of the solution."
"The workflow is very good, as well as customizable."
"Self-service interface means people can check their own tickets."
"It gives us one central location to know, not only who is contacting us, but what they're contacting us for, what application they're contacting us for."
"It also provides the front end for the employees too. It's pretty basic, but it gives them the means to reach out to IT so they don't have to pick up the phones."
"Modules of integrated ITIL managers."
"the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."
"You can customize it and make it work to the client's needs."
"Our users access it via the web. We have external and internal sources, and we're now introducing the mobile app portion so our computer engineers can respond to tickets remotely."
"All the interactions and orchestrations of every problem, we can analyze what happens in the organization and which kind of incident we have."
More Clarity SM pros
 

Cons

"The product should improve its ability to integrate with third-party tools."
"The reporting needs to be improved."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"The monitoring tool is in need of improvement."
"Ease of support and upgrades need much improvement."
"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."
"We would like to see them integrate more of a service catalog, which is more of an Amazon-type fill in your bucket, then sign in, once you decide what you want."
"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."
"The upgrade was pretty complex."
"There are some issues regarding the knowledge base and the configuration manager."
More Clarity SM cons
 

Pricing and Cost Advice

"The product is much cheaper than ServiceNow."
"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
"The pricing is based on a subscription model."
"Pricing is simple, as it’s per concurrent analysts."
"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
"I think pricing of this model is suitable for growing corporations."
"I don't see anyone other than large companies being able to afford this system."
"The solution is quite reasonable compared to other solutions in the market."
"It is a bit expensive, but you definitely get what you pay for. It is worth it!"
"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
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Top Industries

By visitors reading reviews
Government
23%
Computer Software Company
18%
Non Profit
7%
Manufacturing Company
6%
Computer Software Company
17%
Financial Services Firm
14%
Manufacturing Company
10%
Real Estate/Law Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Alemba vFire?
Incident Management is the most valuable feature of the solution.
See all answers
What needs improvement with Alemba vFire?
The product should improve its ability to integrate with third-party tools. The service portal should be customizable.
See all answers
What is your primary use case for Alemba vFire?
The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the cha...
See all answers
What do you like most about Clarity SM?
It is the most stable product in the market.
See all answers
What is your experience regarding pricing and costs for Clarity SM?
The solution is quite reasonable compared to other solutions in the market.
See all answers
What needs improvement with Clarity SM?
They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they...
See all answers
 

Comparisons

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Compared 16% of the time
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ServiceNow vs Clarity SM Logo
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Compared 40% of the time
JIRA Service Management vs Clarity SM Logo
JIRA Service Management vs Clarity SM
Compared 15% of the time
BeyondTrust Remote Support vs Clarity SM Logo
BeyondTrust Remote Support vs Clarity SM
Compared 12% of the time
ManageEngine ServiceDesk Plus vs Clarity SM Logo
ManageEngine ServiceDesk Plus vs Clarity SM
Compared 11% of the time
Agiloft ITSM ITIL Service Desk Suite vs Clarity SM Logo
Agiloft ITSM ITIL Service Desk Suite vs Clarity SM
Compared 10% of the time
More Clarity SM Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
June 2024
Alemba vFire reportDownload Alemba vFire product report
Buyer's Guide
Clarity SM
June 2024
Clarity SM reportDownload Clarity SM product report
 

Also Known As

vFire
CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
 

Learn More

Video not available
Alemba
Broadcom
 

Overview

Backed by a quarter of a century of heritage, Alemba’s vFire Enterprise Service Management solution combines a user-focused design philosophy with robust functionality.

vFire is trusted by a large number of Enterprise-scale organizations for its out-of-the-box deeply rich workflows, award-winning Pro-active Problem Management and future-proofed flexibility.

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

 

Sample Customers

Dumfries & Galloway
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Buyer's Guide
Alemba vFire vs. Clarity SM
June 2024
Free Report: Alemba vFire vs. Clarity SM
Find out what your peers are saying about Alemba vFire vs. Clarity SM and other solutions. Updated: June 2024.
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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.