We performed a comparison between Alemba vFire and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"The workflow is very good, as well as customizable."
"Incident Management is the most valuable feature of the solution."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"The most valuable feature is the flexibility of development for customization."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The product should improve its ability to integrate with third-party tools."
"The reporting needs to be improved."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"The solution could improve by being more stable."
"There should be fewer clicks and faster integrations between solutions."
"The visuals are the one area where there is opportunity for improvement."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Alemba vFire is rated 7.4, while ServiceNow is rated 8.4. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Alemba vFire is most compared with JIRA Service Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Alemba vFire vs. ServiceNow report.
See our list of best IT Service Management (ITSM) vendors.
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