We performed a comparison between Alemba vFire and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"Incident Management is the most valuable feature of the solution."
"The workflow is very good, as well as customizable."
"Its integration is most valuable. It is pretty open for integration."
"Transparency of the system helps both internal and external persons involved."
"Easy to use and user-friendly."
"Jira lets us customize the workflow to meet our requirements. The email and alert features are also handy."
"Jira Service Management is flexible. It is easy to navigate without requiring extra learning. The user experience has been good."
"It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket."
"Useful for tracking issues with development."
"In Jira Service Management, the most beneficial features are process improvement, workflows, and escalations."
"The product should improve its ability to integrate with third-party tools."
"The reporting needs to be improved."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"Currently lacks an asset management module that can affect deployment."
"The reporting function of this solution, particularly the filters in the portal, could be improved."
"Integration possibilities with other products that are not Atlassian would be helpful. Support should also provide separate installation guides for each product even though they are easy to install."
"In the Turkish market, the biggest problem is that they are looking for a server type of solution, but when it comes to Jira Service Management, Atlassian is a remote type of license. There are just two different options, data center and cloud."
"There should be better connections with access management. They should improve the connectivity."
"What needs to be added in Jira Service Management is the user screen. You'll find it very weird if this is your first time using the solution. The user-friendliness of its interface needs improvement."
"There is room for improvement in support."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. Alemba vFire is rated 7.4, while JIRA Service Management is rated 8.2. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". Alemba vFire is most compared with ServiceNow, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud. See our Alemba vFire vs. JIRA Service Management report.
See our list of best IT Service Management (ITSM) vendors.
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