3CX Live Chat vs Siemens OpenScape comparison

3CX Live Chat

Read 54 3CX Live Chat reviews

654 Views
418 Comparison Views

91% willing to recommend

Siemens OpenScape

161 Views
119 Comparison Views

3CX Live Chat

Siemens OpenScape

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Siemens OpenScape based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: June 2024).

Buyer's Guide

Unified Communications

June 2024

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Helped 787,779 peers since 2012

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

1st

Average Rating

8.8

Number of Reviews

Ranking in other categories

Virtual Meetings (10th), IP PBX (1st), Live Chat (1st), Hosted and Cloud Based VoIP (4th)

Siemens OpenScape

Ranking in Unified Communications

10th

Average Rating

0.0

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (7th), Mobile Communication Gateways (3rd)

Mindshare comparison

As of June 2024, in the Unified Communications category, the mindshare of 3CX Live Chat is 8.9%, up from 6.1% compared to the previous year. The mindshare of Siemens OpenScape is 3.6%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Unique Categories:

Virtual Meetings

4.4%

IP PBX

20.0%

IP Telephony & Unified Communications

5.0%

Featured Reviews

Christodoulos Panagi

Accountant at a financial services firm with 51-200 employees

May 29, 2022

It lets me speak with my colleagues and suppliers from anywhere

3CX Live Chat lets me speak with my colleagues and suppliers from anywhere. We have around 20 people using it. Everyone in the accounting department uses 3CX I'm working from home, so I can use it on my phone. The suppliers can reach me on the phone, which is convenient since I'm no longer in the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

12%

Comms Service Provider

10%

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

I'm not 100% sure. However, it’s my understanding that there is no cost.

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What needs improvement with 3CX Live Chat?

The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.

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Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 23% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 14% of the time

Webex vs 3CX Live Chat

Compared 13% of the time

Cisco VoIP PBX vs 3CX Live Chat

Compared 12% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 10% of the time

More 3CX Live Chat Competitors

Cisco Unified Communications vs Siemens OpenScape

Compared 100% of the time

More Siemens OpenScape Competitors

Product Reports

Buyer's Guide

Live Chat

June 2024

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

June 2024

Download Siemens OpenScape product report

Also Known As

3CX PBX

OpenScape

Learn More

3CX

Siemens

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

Collaboration solution that includes web conferencing, application sharing, and white-boarding. Supports media and moderator switching.

Sample Customers

Information Not Available

China FAW Co. Ltd. R&D Center, NASA Goddard Space Flight Center, Pentair, Oklahoma City Air Logistics Center, Piaggio

Buyer's Guide

Unified Communications

June 2024

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Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications. Updated: June 2024.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.