Unified Communications is a category of technology solutions that integrate various communication tools and platforms into a single, cohesive system.
To learn more, read our
Unified Communications Buyer's Guide (Updated: May 2024).
Unified Communications solutions enable seamless communication and collaboration across different channels, devices, and locations.
Solutions in this category typically include:
- Voice over IP telephony systems
- Instant messaging and presence
- Video conferencing and web collaboration
- Email and voicemail integration
- Mobile and remote access
- Unified messaging (combining voicemail, email, and fax)
- Contact center and customer service applications
- Integration with business applications and workflows