We performed a comparison between 3CX Live Chat and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have not had any bugs or glitches, the solution is stable."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"3CX is a reliable solution."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"The product's initial setup phase was very easy."
"I like that it can accommodate larger groups of listeners. I think in my client's organization, they use Webex for meetings with a larger group of listeners. I believe Skype For Business is not preferred. I think they use Webex or their own custom platform because it accommodates more users in one meeting."
"I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use."
"The solution could improve by having more dashboards and enhancing the processing speed."
"We use Webex for virtual meetings."
"The solution is very valuable for conference calls, as a lot of businesses are switching from work-from-home."
"It is a valuable solution for virtual meetings."
"Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection."
"No private chat option."
"Webex could add some integration with Microsoft Office or G-Suite."
"I would like to see more integration, with respect to some more unified communication activities."
"The solution should have better integration with Microsoft."
"When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with."
"Webex could improve the performance."
"The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed."
3CX Live Chat is ranked 10th in Virtual Meetings with 54 reviews while Webex is ranked 2nd in Virtual Meetings with 121 reviews. 3CX Live Chat is rated 8.8, while Webex is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Cisco VoIP PBX, Kamailio SIP Server and Alcatel-Lucent OpenTouch, whereas Webex is most compared with Cisco Meeting Server, Skype for Business, TeamViewer, Zoom and GoToWebinar. See our 3CX Live Chat vs. Webex report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
