ServiceNow Orchestration Reviews

Name: ServiceNow Orchestration
Brand: ServiceNow
Rating: 4 (13 reviews)

4.1 out of 5

13 reviews
90% willing to recommend

What is ServiceNow Orchestration?UNIXBusinessApplication
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ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

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ServiceNow Orchestration is the #13 ranked solution in top Process Automation solutions. PeerSpot users give ServiceNow Orchestration an average rating of 8.2 out of 10. ServiceNow Orchestration is most commonly compared to Camunda: ServiceNow Orchestration vs Camunda. ServiceNow Orchestration is popular among the large enterprise segment, accounting for 72% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 16% of all views.

Buyer's Guide

ServiceNow Orchestration

May 2024

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Featured reviews

ShaheenKapery

Solutions Architect at Altron

May 24, 2024

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

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Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Mar 1, 2024

ServiceNow Orchestration is like a comprehensive ticketing tool combined with processing capabilities. For instance, it's widely used in projects like HTSE bank, as well as in various mechanical-related tasks. It facilitates the completion of processes within the tool itself. ServiceNow offers…

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Sabyasachi Ghosh

Manager - Projects at Cognizant

May 25, 2023

We use the solution for incident management and auto-assigning tickets Usually, we have a team of 10 people to identify tickets and assign them to available employees. This process is now automated with the help of the solution. We do not need a thick client to access the tool. The product has a…

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ServiceNow Orchestration mindshare

As of June 2024, the mindshare of ServiceNow Orchestration in the Process Automation category stands at 6.4%, up from 4.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Process Automation

Key learnings from peers

Last updated Mar 27, 2024

Valuable Features

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"The iTerm suite is also crucial for visibility and optimization."

Room for Improvement

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

Pricing

"It is not very expensive."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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