SAP Commerce Cloud vs Salesforce Commerce Cloud comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Salesforce Commerce Cloud
Ranking in eCommerce Platforms
1st
Average Rating
8.0
Number of Reviews
28
Ranking in other categories
No ranking in other categories
SAP Commerce Cloud
Ranking in eCommerce Platforms
2nd
Average Rating
8.0
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2024, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 14.2%, down from 16.5% compared to the previous year. The mindshare of SAP Commerce Cloud is 17.7%, down from 20.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms
Unique Categories:
No other categories found
No other categories found
 

Featured Reviews

AC
Nov 21, 2022
A stable solution that hasn't failed me once
I use it for tracking purposes as a CRM to track accounts and customers The company as a whole, I really don't know. For me specifically, the daily reminders help me with my day-to-day tasks. Being able to put in quick notes and chatter for a specific account helps me to stay organized. I have…
Aaron Maema - PeerSpot reviewer
Apr 7, 2022
Excellent, scalability, functionality, and flexibility; but, the price could be reduced
The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution. They are both excellent, and you can easily customize them. The integration side of it with Hybris OCC to integrate with other systems is also effective. That's also a useful feature. It primarily has a lot of features that provide a significant advantage, and it's very good. It's out of the box, it's a new spectrum. It's good, but it depends on how you are customizing it to your benefit. It depends on your business objective and your angle, and how you want to go about it. It's flexible, you can do anything with it. I don't have any issues with the interface.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ease of customization is valuable."
"Not having to worry about maintaining one's own infrastructure."
"​Ability to quickly add content and manage products along with associated web content easily."
"The product is easy to use."
"The filters are very useful, and easy to customize. it's very easy to operate."
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"I find the reports to be the solution's most valuable feature."
"The tool has good performance."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."
"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
"The tool supports multiple currencies."
"SAP Hybris provides us with all of the e-commerce features that a client could need."
 

Cons

"The solution should have more and faster reporting, as well as better performance."
"In terms of application performance, it could be a bit quicker."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"Needs better access to code and customizability of the solution."
"There could be more product integration in the ERP space."
"In the next release, Commerce Cloud should add CRM dashboards."
"The learning curve is high."
"Hybris is not currently using microservices."
"A public cloud solution of this software would open great possibilities."
"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
"The WCS management or content management is not that great."
"The stack needs to be improved; they need to start using more new technologies."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
 

Pricing and Cost Advice

"There are no significant upfront license costs."
"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."
"The product is expensive."
"Salesforce is not a cheap solution."
"The licensing works on a per-user basis."
"The pricing is fairly reasonable."
"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
"I give the price of the solution a three out of ten."
"This is an expensive solution."
"The price is quite high."
"The price is too high."
"The solution is very expensive in Turkey."
"I don't know the cost, but it can be expensive."
"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."
"The solution is expensive."
"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."
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Comparison Review

it_user9726 - PeerSpot reviewer
Oct 5, 2013
WCS vs Hybris vs ATG - Feature Smackdown
They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…
 

Top Industries

By visitors reading reviews
Educational Organization
57%
Computer Software Company
7%
Retailer
4%
Manufacturing Company
3%
Educational Organization
44%
Computer Software Company
10%
Manufacturing Company
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?
We need to analyze the usage scenario for Salesforce Commerce Cloud, determining the number of users who will require access to both Salesforce and Commerce Cloud licenses and the number of adminis...
What needs improvement with Salesforce Commerce Cloud?
Salesforce Commerce Cloud is a cloud-based multi-tenant platform. Customizing the application requires a significant level of technical expertise, particularly in native Lightning Web Components de...
 

Also Known As

Demandware
SAP Hybris Commerce, Hybris
 

Learn More

 

Overview

 

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
NHS 24
Find out what your peers are saying about SAP Commerce Cloud vs. Salesforce Commerce Cloud and other solutions. Updated: June 2024.
787,779 professionals have used our research since 2012.