We performed a comparison between Salesforce Commerce Cloud and Shopify based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The pipeline and lead management features are the most valuable."
"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"The product is easy to use."
"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"Not having to worry about maintaining one's own infrastructure."
"Ability to quickly add content and manage products along with associated web content easily."
"The implementation team can customise the implementation to customer needs."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."
"The most valuable feature is its strong SEO capabilities."
"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."
"It has a brilliant inventory system to help you manage your store."
"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."
"For the initial setup phase, many online tutorials are available, making the process easy."
"Shopify can be used without any coding knowledge."
"There is space to have better communication with other kinds of platforms."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"It is similar to ATG, but some features can be exchanged between the 2."
"Multi-tenant infrastructure is a blessing and a curse."
"In terms of application performance, it could be a bit quicker."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"Needs better access to code and customizability of the solution."
"In the next release, Commerce Cloud should add CRM dashboards."
"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."
"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."
"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."
"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."
"The order processing and saving of the changes for the product should have automatic functioning."
"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."
"Many of our clients complain because it's costly and not an open-source."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while Shopify is ranked 5th in eCommerce Platforms with 8 reviews. Salesforce Commerce Cloud is rated 7.8, while Shopify is rated 8.4. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of Shopify writes "A tool that helps businesses streamline their online sales processes". Salesforce Commerce Cloud is most compared with SAP Commerce Cloud, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Sana Commerce, whereas Shopify is most compared with SAP Commerce Cloud, Adobe Commerce, Oracle ATG, Zoho Commerce and Fabric Commerce Platform. See our Salesforce Commerce Cloud vs. Shopify report.
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