NinjaOne vs SanerNow CyberHygiene Platform comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

NinjaOne
Ranking in Patch Management
4th
Average Rating
8.0
Number of Reviews
15
Ranking in other categories
Network Monitoring Software (27th), IT Service Management (ITSM) (7th), Remote Monitoring and Management (RMM) (1st), MSP Backup (4th), Unified Endpoint Management (UEM) (5th)
SanerNow CyberHygiene Platform
Ranking in Patch Management
12th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Vulnerability Management (20th), Endpoint Detection and Response (EDR) (35th), Risk-Based Vulnerability Management (8th)
 

Mindshare comparison

As of June 2024, in the Patch Management category, the mindshare of NinjaOne is 10.1%, up from 7.0% compared to the previous year. The mindshare of SanerNow CyberHygiene Platform is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
Unique Categories:
Network Monitoring Software
0.5%
IT Service Management (ITSM)
3.3%
Vulnerability Management
0.2%
Endpoint Detection and Response (EDR)
0.0%
 

Featured Reviews

BENDER BENEDICT - PeerSpot reviewer
Dec 2, 2022
Easily implement, monitor, and manage remote users
We usually give the developer feedback through our account manager and also the technical person that we reach out to once in a while and most of the time, they take the feedback and within a couple of months, they implement and roll out an audit. The one feature that I believe needs improvement is the software patching. NinjaOne still lacks the ability to patch third-party software that is not already added to its list of managed applications. For those applications, we have to deploy Chocolatey, which is another third-party application that we use to patch third-party software not listed on NinjaOne's portal. The NinjaOne distribution server is highly dependent on an active directory. So for a cloud-only environment like ours, it's impossible to implement because we don't have a long-range server.
Sushil Raul - PeerSpot reviewer
Mar 7, 2023
Advanced vulnerability Management solution with out-of-the-box integrations
If customers are only looking for a patch management system, then I would definitely recommend SanerNow. But if you look at today's market, there are already many tools similar to SanerNow that give fragments of the overall functionality of an ITSM tool, and enterprise customers tend not to be interested in tools that only provide fragmented functionality. Instead, they need a tool that can give them complete IT service management, including service orchestration, assurance, and automation; that is, the entire gamut of modules in one solution. Vendors that can provide this include BMC, Micro Focus, and SolarWinds. These vendors cater to the overall requirements of the customer and not just a specific fragment, especially for those customers wishing to break down silos and unify their solutions. Thus, if you're looking for a more comprehensive solution that unifies ITSM and IT operations management as a whole, SanerNow needs to work towards a few additional modules which support observability.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most important aspect of this tool is the security it provides our company."
"Good at managing updates and for remote support."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"It just works as advertised and serves the purpose for which we got it."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"The most valuable feature we have found currently is probably patch management."
"The installation is easy, it only took two minutes."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"Although it is, in fact, a complete vulnerability management solution, the most valuable feature is the patch management functionality. Most of our customers give preference to this tool over other tools when it comes to patch management."
 

Cons

"The NinjaOne distribution server is highly dependent on an active directory."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"The graphical user interface could be improved."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."
"The ticketing system in NinjaOne is not the best."
"I would like to see more scripts for PowerShell commands."
"SanerNow has good integration with the more well known ITSM tools, but at the same time there are many other ITSM (IT Service Management) tools available in the market, including local tools here in India, and I'm not sure how SanerNow plans to integrate with them all out of the box."
 

Pricing and Cost Advice

"We currently pay $1.20 per device on a monthly basis."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
"Its pricing is great."
"We got a pretty good deal. It was fairly affordable."
"NinjaRMM uses a subscription model."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"The product's pricing depends on the number of PCs or devices."
"As with several other solutions such as Microsoft MECM and SCCM, the licensing for SanerNow involves per-device pricing for each kind of product or service on offer."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Government
6%
University
6%
Manufacturing Company
6%
Computer Software Company
17%
Financial Services Firm
13%
Manufacturing Company
12%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The product's pricing depends on the number of PCs or devices.
What needs improvement with NinjaOne?
NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and ...
What do you like most about SanerNow?
Although it is, in fact, a complete vulnerability management solution, the most valuable feature is the patch management functionality. Most of our customers give preference to this tool over other...
What is your experience regarding pricing and costs for SanerNow?
As with several other solutions such as Microsoft MECM and SCCM, the licensing for SanerNow involves per-device pricing for each kind of product or service on offer. When it comes to per-device pri...
What needs improvement with SanerNow?
SanerNow has good integration with the more well-known ITSM tools, but at the same time, there are many other ITSM (IT Service Management) tools available in the market, including local tools here ...
 

Also Known As

No data available
SecPod SanerNow, SanerNow RP
 

Overview

 

Sample Customers

Status Pros, Mitchell and Company
Siemens, Aruba, SironLabs, POS Aviation, Kotak, Kaizen Automotive, Amagi, McNeilus Steel, Claremont, Glassbeam, Marlabs, Amazon Web Services
Find out what your peers are saying about Microsoft, HCLTech, NinjaOne and others in Patch Management. Updated: May 2024.
787,817 professionals have used our research since 2012.