Micro Focus ZENworks Asset Management vs SymphonyAI IT Service Management comparison

Micro Focus ZENworks Asset ...

Read 1 Micro Focus ZENworks Asset Management review

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94 Comparison Views

100% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

370 Views
292 Comparison Views

100% willing to recommend

Micro Focus ZENworks Asset ...

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Micro Focus ZENworks Asset Management and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.

To learn more, read our detailed IT Asset Management Report (Updated: May 2024).

Buyer's Guide

IT Asset Management

May 2024

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Helped 787,061 peers since 2012

Categories and Ranking

Micro Focus ZENworks Asset ...

Ranking in IT Asset Management

19th

Average Rating

7.0

Number of Reviews

Ranking in other categories

License Management (18th)

SymphonyAI IT Service Manag...

Ranking in IT Asset Management

12th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Help Desk Software (23rd), IT Service Management (ITSM) (21st)

Market share comparison

As of June 2024, in the IT Asset Management category, the market share of Micro Focus ZENworks Asset Management is 0.2% and it decreased by 7.1% compared to the previous year. The market share of SymphonyAI IT Service Management is 2.7% and it increased by 101.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Unique Categories:

License Management

1.7%

Help Desk Software

1.9%

IT Service Management (ITSM)

1.9%

Featured Reviews

Isam Ahmed

System analyst at Ministry of Interior

Sep 4, 2023

Has an easy initial setup process, but its stability needs improvement

We use the product for asset management The product’s stability needs improvement. We have been using Micro Focus ZENworks Asset Management for two years. I rate the product's stability an eight out of ten. It could be better. Our organization has around 50-100 Micro Focus ZENworks Asset…

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Shibu Babuchandran

Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees

Jul 31, 2022

High-availability solution that reduces costs and workload

SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster. Previously, if we had an incident within the organization, it would take time for our engineers to draft a mail and send it to the end user. Now, with SummitAI IT Management Suite, the incident mailers go out much faster because the tool identifies that there's an outage and sends out a message to all the users automatically. So this has reduced a lot of our engineers' workload, use of resources, and cost.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a scalable product."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"The product has the best features for ITSM."

Cons

"The product’s stability needs improvement."

"There could be flexibility in terms of customization."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"Integration was a major limitation with SummitAI."

"I would like them to add software inventory in the next release. We don't have that right now."

Pricing and Cost Advice

"The product has reasonable pricing."

"The product's cost is average."

"SummitAI IT Management Suite's pricing is a bit expensive."

"We have a regular license."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

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787,061 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

19%

Financial Services Firm

15%

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Micro Focus ZENworks Asset Management?

It is a scalable product.

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What is your experience regarding pricing and costs for Micro Focus ZENworks Asset Management?

The product has reasonable pricing.

See all answers

What needs improvement with Micro Focus ZENworks Asset Management?

The product’s stability needs improvement.

See all answers

What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

See all answers

What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

Comparisons

ServiceNow vs Micro Focus ZENworks Asset Management

Compared 100% of the time

More Micro Focus ZENworks Asset Management Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 47% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 18% of the time

JIRA Service Management vs SymphonyAI IT Service Management

Compared 13% of the time

IBM SmartCloud Control Desk vs SymphonyAI IT Service Management

Compared 12% of the time

Microsoft Configuration Manager vs SymphonyAI IT Service Management

Compared 11% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

IT Asset Management

May 2024

Micro Focus ZENworks Asset Management report

Download Micro Focus ZENworks Asset Management product report

Buyer's Guide

IT Service Management (ITSM)

June 2024

Download SymphonyAI IT Service Management product report

Also Known As

Novell IT Asset Management

Summus IT Management Suite

Learn More

OpenText

SymphonyAI

Overview

Micro Focus ZENworks Asset Management integrates inventory, software usage, and license reconciliation to get the most accurate view of software installations and license compliance available. The combination of hardware, software, and purchasing data enables you to get a complete view of your IT assets. This ensures license compliance and eliminates software overspending.

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

Sample Customers

Sesame, Catharina Ziekenhuis, Kent and Medway Health Informatics Service, Maidstone and Tunbridge Wells NHS Trust, Schuco International KG, Spring Independent School District, Tropitone Furniture

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: May 2024.

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787,061 professionals have used our research since 2012.

See our list of best IT Asset Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.