We performed a comparison between Micro Focus ZENworks Asset Management and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It is a scalable product."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"The solution has very good automation tools."
"The product’s stability needs improvement."
"There is inherent complexity with this tool because of the number of things that it can do."
"The solution’s pricing is expensive and could be improved."
"The interface requires an upgrade."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"It's too complicated and there are too many options."
"System deployment and automation capabilities could be within the platform, similar to competitors."
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Micro Focus ZENworks Asset Management is ranked 19th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Micro Focus ZENworks Asset Management is rated 7.0, while ServiceNow is rated 8.4. The top reviewer of Micro Focus ZENworks Asset Management writes "Has an easy initial setup process, but its stability needs improvement ". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Micro Focus ZENworks Asset Management is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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