DX SaaS vs INETCO Insight comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

DX SaaS
Average Rating
6.6
Number of Reviews
3
Ranking in other categories
Application Performance Monitoring (APM) and Observability (49th), Digital Experience Monitoring (DEM) (10th)
INETCO Insight
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
IT Operations Analytics (20th), Payment Processing Software (35th)
 

Featured Reviews

TG
Apr 21, 2023
Can identify issues in real-time, is affordable, but requires specialists to deploy
DX SaaS was developed to address the growing complexity of telephony systems. In the past, telephone connections were simple, and people only had desk phones or simple PSTMs. However, with the advent of IP telephony, connecting PSTN with IP telephony, and adding software and mobile devices to the mix, the entire telephony system became more intricate. Additionally, people from different parts of the world were speaking on this combination of PSTN and GCP IP networks, which created challenges in ensuring that the entire end-to-end chain was functioning correctly. If there were any issues, it was difficult to determine whether the problem was with the user's device, modem, internet provider, or elsewhere. The product I was working with was beneficial because it allowed people to identify and troubleshoot problems in the entire telephony stack. The old Mitel network experts could address issues throughout the system and ensure that everything was functioning properly.
OG
Jul 19, 2018
Provides real-time detection for the root cause of problems, minimizing time to resolution
INETCO offers monitoring that helps the customer to have a quick way to detect their problems. It shows quickly the root cause of problems, and can give specific details from the transaction (from when the transaction started). It shows a lot of details related to that transaction. * It's a non-intrusive solution. * It provides real-time information alerts. * We can have a real-time detection for the root cause of problems, minimizing time to resolution. The customer can save time and money because it's a way of detecting the root cause of problems. For banks, it helps customers from fraud that many banks are experiencing. Therefore, customers can be more secure in their transactions, and banks can monitor fraud.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It supports numerous platforms."
"Actionable insight is the most valuable feature."
"DX allows you to customize and gives you a high degree of control."
"This can help customers who already have a lot of monitoring providers consolidate what they have."
"We can have a real-time detection for the root cause of problems, minimizing time to resolution."
"It provides real-time information alerts."
 

Cons

"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
"Old user interface and dashboards could be improved."
"It would help to have historical information."
 

Pricing and Cost Advice

"Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable."
"Customers can save costs (time and money) by integrating with this tool."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
15%
Real Estate/Law Firm
10%
Manufacturing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about DX SaaS?
Actionable insight is the most valuable feature.
What is your experience regarding pricing and costs for DX SaaS?
Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable.
What needs improvement with DX SaaS?
I would like to see AI integrated into DX SaaS so that it can identify and fix issues autonomously.
Ask a question
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Comparisons

 

Also Known As

CA DXI, CA Digital Experience Insights
No data available
 

Learn More

 

Overview

 

Sample Customers

CNN
Nedbank, Sinergia, FIS, TNS (Calypso Canada), Moneris Solutions, Travelex, Telecom New Zealand (Gen-i), Open Solutions Canada (Fiserv), Transaction Junction, Blue Shore Financial
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