Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

DX SaaS
Average Rating
6.6
Number of Reviews
3
Ranking in other categories
Application Performance Monitoring (APM) and Observability (49th), Digital Experience Monitoring (DEM) (10th)
DX Spectrum
Average Rating
8.4
Number of Reviews
115
Ranking in other categories
Network Management Applications (5th), Network Monitoring Software (20th), IT Infrastructure Monitoring (24th), Network Troubleshooting (6th), DX NetOps (1st)
 

Featured Reviews

TG
Apr 21, 2023
Can identify issues in real-time, is affordable, but requires specialists to deploy
DX SaaS was developed to address the growing complexity of telephony systems. In the past, telephone connections were simple, and people only had desk phones or simple PSTMs. However, with the advent of IP telephony, connecting PSTN with IP telephony, and adding software and mobile devices to the mix, the entire telephony system became more intricate. Additionally, people from different parts of the world were speaking on this combination of PSTN and GCP IP networks, which created challenges in ensuring that the entire end-to-end chain was functioning correctly. If there were any issues, it was difficult to determine whether the problem was with the user's device, modem, internet provider, or elsewhere. The product I was working with was beneficial because it allowed people to identify and troubleshoot problems in the entire telephony stack. The old Mitel network experts could address issues throughout the system and ensure that everything was functioning properly.
DC
Jul 15, 2022
Comprehensive alerts, beneficial overall network viability, and scalability not limited
DX Spectrum is used in our data center. The solution notifies you of any type of network equipment, such as switches, or routers, that are down. It lets you know right away on a list of red critical alerts. As long as you have your devices configured properly on your networks, such as switches or…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It supports numerous platforms."
"Actionable insight is the most valuable feature."
"DX allows you to customize and gives you a high degree of control."
"The containerization of different objects was very helpful in building an org structure. Being able to separately manage your MSP clients with separate visibility was also helpful."
"Allows us to have a single console/notification point, with the alarms of all the tools that we use for monitoring."
"The most valuable feature is the auto-discovery, which is nice because you don't have to do anything to add a new component."
"Spectrum is very useful for us, because the product lets us monitor and control all the various components of our infrastructure that support our business from an IT perspective."
"The most valuable feature is the ability to put health checks in place not only for the infrastructure but for some of the services that are on top of the infrastructure."
"We can monitor MPLS network VPN, network configuration, and backups. It's highly scalable for network configuration management."
"We were able to standardize the internal processes across all internal departments, resulting in almost an elimination of non-standard process flows through our organization."
"The solution's most valuable features are its integration with Broadcom tools and scalability."
 

Cons

"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
"Old user interface and dashboards could be improved."
"A better integration with the UIM, as far as being able to do root cause analysis and that type of analytics."
"DX Spectrum needs to incorporate faster support."
"The GIS map feature needs to be enhanced and synced with topology views of containers and global collections."
"The product should provide performance management features."
"The solution's stability needs improvement."
"DX Spectrum could be improved by them getting rid of the Java console. It would also be better with Turkish language support."
"Integration with some other tools, and integration with some Network Packet Broker, need some improvement."
"The interface is not nice and needs to be improved."
 

Pricing and Cost Advice

"Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable."
"It is expensive compared to other tools in the market."
"The solution's pricing could be better."
"DX Spectrum's pricing is neither expensive nor cheap."
"In general, the license cost will be about 30% of the total TCO for this tool (hardware/support team, OS costs, and OS management)."
"Currently, a perpetual license but some services are moving to a subscription"
"It’s a great tool, but an expensive one. Learn how to use it properly."
"DX Spectrum's pricing depends on the license number. It is affordable."
"It is very pricey. With the current trend of enterprises moving towards cheaper and more modern looking solutions like ManageEngine, SevOne, ServicePilot, and Paesller."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
15%
Real Estate/Law Firm
10%
Manufacturing Company
9%
Financial Services Firm
17%
Computer Software Company
15%
Manufacturing Company
14%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about DX SaaS?
Actionable insight is the most valuable feature.
What is your experience regarding pricing and costs for DX SaaS?
Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable.
What needs improvement with DX SaaS?
I would like to see AI integrated into DX SaaS so that it can identify and fix issues autonomously.
What do you like most about DX Spectrum?
The solution's most valuable features are its integration with Broadcom tools and scalability.
What is your experience regarding pricing and costs for DX Spectrum?
DX Spectrum's pricing depends on the license number. It is affordable.
What needs improvement with DX Spectrum?
DX Spectrum needs better documentation on its complex features.
 

Comparisons

 

Also Known As

CA DXI, CA Digital Experience Insights
CA Spectrum
 

Learn More

 

Overview

 

Sample Customers

CNN
National Informatics Centre India, Banese, Olympus, AlphaServe Technologies, Sicredi
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