The main thing is that SAP needs to give better response times for support tickets. As a development organization, we expect a faster response whenever we raise a ticket. Ideally, it should be as early as possible with SAP. Previously, when our servers were on-premise in the primary data center, our basis team could look up everything themselves. Now, it takes longer because after raising a ticket, they have to verify if it's an SAP application problem, a network problem, or something else. This verification process takes extra time that could be reduced. First of all, we want proper support in time for the organization. And secondly, proper training is also required from SAP side.
