BeyondTrust Remote Support vs VNC Connect comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Remote Access
9th
Average Rating
9.0
Number of Reviews
32
Ranking in other categories
Privileged Access Management (PAM) (11th)
VNC Connect
Ranking in Remote Access
15th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2024, in the Remote Access category, the mindshare of BeyondTrust Remote Support is 3.8%, down from 4.1% compared to the previous year. The mindshare of VNC Connect is 5.5%, up from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
Unique Categories:
Privileged Access Management (PAM)
1.0%
No other categories found
 

Featured Reviews

Justin Glasscock - PeerSpot reviewer
Aug 17, 2022
You can connect to a system without end-user interaction.
I would say setting up the cloud version was fairly straightforward. BeyondTrust stood up the application and then handed it over just kind of blank, the company at the time did not want to pay the implementation cost. So integrated it with Azure for single sign on, set up the group policies, I would say it was pretty straightforward. So it was kind of an ongoing. Once we got the initials set up and core administrators that would be using the tool set up with local accounts, it did become a more back burner task. I was able to work on it as I was had free time from other tasks. I would say really getting it to the basic usability point of being able to log in on the tool and to be able to connect and help somebody was within a couple hours and then developing the customizations, client deployment installations via group policy, transitioning from using local accounts to Azure AD accounts. If able to tackle in one sitting, probably would've been a few days, but since it was using more free time from other tasks, it was an ongoing process that took weeks and even into a couple of months to kind of get to a very nice deployment flow where everything was set up and easily usable and easy to onboard somebody else into the tool. Just one person really. Just me.
LM
Jul 19, 2020
Reliable and trustworthy remote access software, with responsive technical support
We occasionally have issues with the graphic software of the interface. It's a bit of a challenge. They have a version that allows us to stand up a remote connection if we have not previously set the machine up to do that. This is an area where the VNC Connect doesn't support establishing a connection where we haven't set up software drivers on the machine beforehand. In regards to scalability and finding a person's connection point on the dashboard, it can be an issue, but there are some tools to deal with that, we just haven't had to use them. They have a new feature where they allow the Audio connection to use the microphone and the speaker on the laptop to talk to the end-user, which would save on having to have a phone call set up at the same time, but we haven't been able to get that working quite yet. There seem to be some issues with getting that implemented. It will require an update.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"Solution has a good UI."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"I personally like the ability to share files with other machines."
"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."
 

Cons

"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"Although the learning curve is steep, the product is well-documented.​"
"Lacks some kind of voice communication option."
"Technical support for this region can be improved."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"We occasionally have issues with the graphic software of the interface."
 

Pricing and Cost Advice

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"We believe for the money, it is worth what you pay."
"I would prefer that it was more affordable."
"The solution is subscription-based and depends on the number of admin users."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"This product provides value for money."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
10%
Government
10%
Manufacturing Company
6%
Manufacturing Company
30%
Computer Software Company
13%
Government
7%
Comms Service Provider
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
What needs improvement with BeyondTrust Remote Support?
The local partners for BeyondTrust Remote Support are not enough in numbers. There are not enough product partners in Turkey, making it difficult for me to get assistance. The aforementioned area c...
What advice do you have for others considering BeyondTrust Remote Support?
I can recommend the product, but it is important to note that it is expensive. Though I am not a very good expert with BeyondTrust Remote Support, I think one can get and use another product very c...
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Also Known As

Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Telesat Canada, St. Anthony's School, Pratt and Whitney, City of Sacramento
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: June 2024.
787,779 professionals have used our research since 2012.