Live Chat is a category of software solutions that enables real-time communication between businesses and their customers through a chat interface.
It allows businesses to provide instant support, answer queries, and engage with website visitors conveniently and efficiently.
Live Chat solutions typically offer features such as:
-Chat widgets embedded on websites for easy access.
-Real-time messaging for immediate communication.
-Automated chatbots for basic inquiries and assistance.
-File sharing capabilities for exchanging documents or images.
-Visitor tracking and analytics to gather insights on user behavior.
-Integration with other customer support tools for seamless workflow management.