Best Live Chat Solutions

What is Live Chat?

Live Chat is a category of software solutions that enables real-time communication between businesses and their customers through a chat interface.

To learn more, read our Live Chat Buyer's Guide (Updated: June 2024).

It allows businesses to provide instant support, answer queries, and engage with website visitors conveniently and efficiently.

Live Chat solutions typically offer features such as:

-Chat widgets embedded on websites for easy access.

-Real-time messaging for immediate communication.

-Automated chatbots for basic inquiries and assistance.

-File sharing capabilities for exchanging documents or images.

-Visitor tracking and analytics to gather insights on user behavior.

-Integration with other customer support tools for seamless workflow management.

Buyer's Guide

Live Chat

June 2024

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Helped 787,817 peers since 2012

Live Chat solutions mindshare

As of June 2024, in the Live Chat category, the mindshare of 3CX Live Chat is 25.0%, up from 4.2% compared to the previous year. The mindshare of ChatX Live Assist 365 is 8.3%, down from 25.0% compared to the previous year. The mindshare of LiveChat is 41.7%, up from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat

Top Live Chat products

Rankings through

#1 Ranked

3CX Live Chat

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

8.0

Rating

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432

Words/ Review

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3CX Live Chat vs LiveChat

ChatX Live Assist 365

CafeX Live Assist provides customers live access to experts right from your website and apps with screen sharing, video chat, co-browse and more. It provides with a simple code to start co-browsing immediately from a browser or mobile app without installation and telephony integration. Unlike most co-browsing technologies, CafeX avoids sharing the Document Object Model (DOM) between the user and the expert, because DOM can create browser compatibility issues and lacks support for native mobile apps. CafeX's unique technology supports co-browsing on iOS and Android and avoids formatting inconsistencies between browsers. Live Assist ensures that sensitive information, fields and regions are hidden from the expert's view. This enterprise-ready solution also works with existing business collaboration systems to ensure IT investments are protected.

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Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat. Updated: June 2024.

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787,817 professionals have used our research since 2012.

LiveChat

Premium live chat software with help desk features.

Reviews

478

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133

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Zendesk Chat

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

10.0

Rating

Reviews

494

Words/ Review

294

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Zendesk Chat vs ChatX Live Assist 365

Comm100 Live Chat

Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. They empower genuine and personalized engagement on live chat, email, social media, and SMS through a single, unified console, enhanced with AI-powered chatbots and fully integrated knowledge bases.

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REVE Chat

REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. It provides several advanced features like Voice Call, Video Chat, Visitor Analytics, Facebook Chat, Department Routing, Auto Trigger to provide better customer service and boost sales conversions.

147

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Use our free recommendation engine to learn which Live Chat solutions are best for your needs.

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787,817 professionals have used our research since 2012.

FreshChat

Freshchat helps you engage and delight your customers wherever they are - web, mobile and social messengers.

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Velaro Live Chat

Velaro Live Chat offers a robust, customizable solution that's easy to set up and starts delivering results within hours or days. It automatically and instantly get a full picture of every website visitor - what they've viewed, how they got to your site and what they've chatted about before. Your agents will know the answer before the customer even asks the question. Velaro Live Chat is a rules-based workflow and routing functionality that send chats to individual customer service reps (or groups of CSRs) based on any criteria. It can filter, view and analyze enterprise-wide live help performance with the set of reporting tools, real time, or run regularly scheduled reports. It has an Enterprise Security using a click-to-chat tools that are designed with privacy.

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Amity Chat

Amity is the home of innovative digital solutions that help organizations, teams and individuals achieve more through the power of technology. On top of building and delivering our ecosystem of tools, ranging from virtual workplace solutions to chatbot management systems, we operate as your digital partner to champion a transformational journey from end-to-end.

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Amity Chat vs LiveChat

goMoxie

goMoxie’s guidance tools empower you to proactively engage customers. Use CONTEXT and Proactive Chat to anticipate struggle and instill confidence with targeted messaging to answer questions before customers ask them.

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Bold360

Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers' needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

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iAdvize

iAdvize is a conversational marketing platform which generates a turnover of more than 1 billion euros each year for more than 600 businesses in 60 countries.With iAdvize, businesses can predict and engage contact opportunities in real-time with their customers and prospects. They are connected via messaging with experts available 24/7. Enthusiastic about products or brands, these experts are selected for their expertise and get paid to share their advice.

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JungleWorks Hippo

Move deals quickly through your sales funnelOur chat bot and live support software allows youto engage, route and convert hot leads in real-time.

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Drift Live Chat

Every business wants to engage with their buyers right away. But not everyone on your website is qualified for a conversation with your sales team.

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Engati

Engati is a chatbot platform to build bots and Live chat in minutes without programming. Build once and publish across 8 major platforms FB messenger, telegram, website, etc. Engati an all-in-one platform for chatbots and Live chat which covers all aspects of creating, deploying, maintaining bots.

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ProProfs Live Chat

ProProfs Live Chat engage and convert website visitors to customers. It resolves customer issues by seeing what customers type (even before they send it) or what they are viewing on your website. Live chat on your website helps you monitor and initiate conversations with site visitors, generate new leads with a pre-chat form and improve conversions, using ready-made templates & greetings. Your support operators can send proactive chat invitations to site visitors when they land on key pages of your site and gently guide them through the sales funnel which will improve the customer engagement considerably. Live chat software is securely hosted on IBM servers and integrates seamlessly with popular CRM, CMS, e-commerce, email marketing and many other tools.

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ProProfs Live Chat vs LiveChat

JivoChat

JivoChat is a fast, easy and stylish way to connect with your website vistors. Provide the info and help they need... and win their business.

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Slaask

Slaask enables you to chat with your visitors and clients in real time, and directly from Slack. Fewer tabs. More reactive. More conversions.

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Hoory

Increase customer loyalty with an AI-powered assistant that understands intent, provides fast and relevant answers, while uncovering insights into customer behavior.

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Serviceaide Luma

Luma is a Virtual Agent that provides better service experiences by providing customers with an intelligent, natural language conversational approach to Service Management. ... a conversational interface that guides users to actionable requests and improved self-service.

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Chative

Chative.IO platform helps small and medium businesses to grow sales and customer trust directly through chat.Customize the entire chat window to match the look and feel of your brand, create targeted welcome messages to quickly connect with visitors the moment they land on your sites.Customize the entire chat window to match the look and feel of your brand, create targeted welcome messages to quickly connect with visitors the moment they land on your sites.Deliver targeted messages and create personalized customer experiences.Scale engagement with a chatbot. Complex queries will be handed over to a human.

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eGain Chat

eGain Chat enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively.

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OmniOmni

Introduce omnichannel experience to your business: combine all your messengers in a single OmniOmni Chat Platform. Use our flexible API and connect the most popular CRM-systems or systems of analytics to the platform.

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